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Command Center Overview Dashboard displays nothing and has errors

  • 5 November 2021
  • 4 replies
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Userlevel 2
Badge +8

Hello -

We just moved a Commserve to a new Virtual machine using the CSRecoveryAssistant.  I am switching my customer over to the command center as we are refreshing media agents and storage.  When going to the dashboard, all I get are “oops something went wrong” multiple times.  I assume it is pulling info for the various tiles and can’t.  Is this a SQL issue of some sort?  What can I do to troubleshoot this?  Also, we are unable to see existing SQL clients in the Command Center.  That may be normal but I wasn’t sure.

Thanks!

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Best answer by Melissa Adams 8 November 2021, 22:27

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4 replies

Userlevel 6
Badge +13

Just an advise, which helped me in the past for command center issues: check the developer console in your browser, it can show you problems which are related.

Userlevel 7
Badge +23

Webconsole may be installed, but is webserver installed? that is what serves up that sort of data. Also I think the dashboards rely on caching from mongoDB, so ensure the CS has that installed (it should be installed with command center).

Userlevel 2
Badge +8

Support to the rescue!!  They had to disable something from using (BranchCache) on port 80, restart Commvault services and then the webconsole claimed port 80 and all was good.

Userlevel 7
Badge +23

They are the best (though I might be biased having been in support for 15+ years) :joy:

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