Hello Fergus,
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The MongoDB configured on the Commserve/Web Servers is accessed using a Commvault back end account. These credentials are stored in the registry and Commserve database.
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Commvault Support can decrypt the credentials if required. However, this would need a Support ticket to be created so an engineer may assist.Â
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>As an additional note, you can configure Mongo to use TLS/SSL for secured access (if required by your security team)Â https://documentation.commvault.com/commvault/v11/article?p=1967.htm
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Please let me know if you find this information helpful. If you have any further questions or concerns, I would be more than happy to assist.Â