The backup job summary template was deleted and I lost all the scheduled reports

  • 1 December 2023
  • 3 replies

Badge +1

By accident someone deleted the backup job summary template and lost 75 scheduled reports
Does anyone know how I can recover them?

3 replies

Userlevel 5
Badge +13

Hello @Data Center Claro Colombia 

Are your custom reports completely gone or are they failing because they don’t have the template they were built off of? You can re-download the report from our Cloud Store.


Thank you,



I have the same issue.

On Cloud store that report it doesn't exist. 

Userlevel 2
Badge +8

@Data Center Claro Colombia 

If the report template is removed from the system the associated schedules will be removed which is expected

However, kindly confirm if there are any DR backup taken when the schedules were available.

So we can assist export the schedules from the previous DB and assist to import to the current DB.