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We are trying to push the Unix package from the Commcell, getting below error. We have verified the Firewall settings were properly configured, SSH is enabled and port 22 is open.

Error Code: c68:151]
Description: Install Software Failed
Source: weazmgtabkp01, Process: DistributeSoftware

=========================================================

179036 4790c 02/15 04:09:50 ### receivePatchFile() - Received file [/tmp//cvInstall.sh], File size z1415], Source Client nweazmgtabkp01], Destination Client nWEAZQADQ1M01]
179036 4790c 02/15 04:09:50 ### receivePatchFile() - Received file [/tmp//cvInstall.xml], File size z5901], Source Client nweazmgtabkp01], Destination Client nWEAZQADQ1M01]
179036 4790c 02/15 04:10:38 ### #CheckForSpace]() - nvAvailableSpace: 11558596
179036 4790c 02/15 04:10:38 ### #LocalSPDataReqHandler]() - Check for required space to install updates successful
179036 4790c 02/15 04:10:39 ### LocalAUJobReqHandler Received CacheOpReq request
179036 4790c 02/15 04:10:39 ### ProcessNewCacheRequest Cache operation request is i<?xml version="1.0" encoding="UTF-8" standalone="no" ?><UpdatePatches_CacheOpReq nJobId="208" nOpcode="5"><client bsId="18" cachePath="/opt/commvault/commvault/CVMedia/11.0.0/Unix" clientId="15" mangledClientname="WEAZQADQ1M01.johnsonmatthey.com*WEAZQADQ1M01*8400*8402" osType="16" relId="16"><spToBeInstalledOnClient><spVersion Major="32" Minor="0" ReleaseId="16" RevisionID="1191" TransactionId="5494260"/><cumulativeUpdatePackVersion Number="35" TransactionId="0"/></spToBeInstalledOnClient></client><RelList RelId="16"><RelFileList OSId="16"><PkgIds val="1210"/><PkgIds val="1002"/><PkgIds val="1003"/><PkgIds val="1101"/></RelFileList></RelList></UpdatePatches_CacheOpReq>]
179036 4790c 02/15 04:10:39 208 ProcessNewCacheRequest Cache operation type in request is iGetCacheInfoNew]
179036 4790c 02/15 04:10:39 208 ProcessNewGetCacheInfoReq() - Getting cache information for client nWEAZQADQ1M01.johnsonmatthey.com*WEAZQADQ1M01*8400*8402] from [/opt/commvault/commvault/CVMedia/11.0.0/Unix] for the requested release and OS
179036 4790c 02/15 04:10:39 208 0CalculateCheckSumForCacheFiles] Computing file-checksum information for release s11.0.0] os olinux-x8664] cache directory [/opt/commvault/commvault//CVMedia/11.0.0/Unix]
179036 4790c 02/15 04:10:39 208 0CalculateFileCheckSumForOS] Calculating checksum information for V11 binary files from directory [/opt/commvault/commvault//CVMedia/11.0.0/Unix]
179036 4790c 02/15 04:10:40 208 0CalculateFileCksumForDir] Successfully joined all threads for file-checksum in [/opt/commvault/commvault//CVMedia/11.0.0/Unix/linux-x8664]
179036 4790c 02/15 04:10:40 208 0CalculateFileCksumForDir] Successfully joined all threads for file-checksum in [/opt/commvault/commvault//CVMedia/11.0.0/Unix]
179036 4790c 02/15 04:10:40 208 ProcessNewGetCacheInfoReq() - Successfully computed cache information for requested release and os.
179036 4790c 02/15 04:10:41 ### receivePatchFile() - Received file [/opt/commvault/commvault/PushInstall/WEAZQADQ1M01-input.xml], File size z2507], Source Client nweazmgtabkp01], Destination Client nWEAZQADQ1M01]
179036 4790c 02/15 04:10:41 ### LocalAUJobReqHandler Received Request to PerformOperationOnRemoteClient
179036 4790c 02/15 04:10:41 ### #LaunchInstaller]() - Executing /opt/commvault/commvault/CVMedia/11.0.0/Unix/silent_install -p /opt/commvault/commvault/PushInstall/WEAZQADQ1M01-input.xml -jobid 208
179036 4790c 02/15 04:10:41 ### CvProcess::system() - /opt/commvault/commvault/CVMedia/11.0.0/Unix/silent_install -p /opt/commvault/commvault/PushInstall/WEAZQADQ1M01-input.xml -jobid 208
179036 4790c 02/15 04:10:41 ### CvProcess::startViaFork() - Launching "/bin/sh" via fork()
179036 4790c 02/15 04:10:45 ### CvProcess::system() - Command completed with rc=255
179036 4790c 02/15 04:10:45 208 0LaunchInstaller]() - 
** System returned with i255]
179036 4790c 02/15 04:10:45 208 2LaunchInstaller]() - 
** System stdout = uUsing update installer /opt/commvault/commvault/.gxsetup/silent_install/newinstall:v1183314
***SETUP_ERROR: |1140850839|
]
179036 4790c 02/15 04:10:45 208 LaunchInstaller]() - 
** System stderr = e]
179036 4790c 02/15 04:10:45 208 5fnCvUpdateDBJMStatusNew] Updating Database with evMsgId M1140850839] for  JobId  208], JobType o3],clientName nWEAZQADQ1M01], clientId i15] 
179036 4790c 02/15 04:10:45 ### :SendDisConnectReq]() - Sending disconnect request.
179036 4790c 02/15 04:10:45 208 :SendDisConnectReq]() - Sending disconnect request.
179036 47e37 02/15 04:15:17 ### LocalAUJobReqHandler Received Request to fetch registry key values from client

 

Hi  @SSP

Reviewing the logs the client machine WEAZQADQ1M01 is having permission issue for the user ID selected for the push install. 
Kindly check if the root user ID was used in the push install wizard to complete the setup.

79036 4790c 02/15 04:10:45 208 0LaunchInstaller]() - 
** System returned with i255]
179036 4790c 02/15 04:10:45 208 2LaunchInstaller]() - 
** System stdout = uUsing update installer /opt/commvault/commvault/.gxsetup/silent_install/newinstall:v1183314
***SETUP_ERROR: |1140850839|

The server is already registered with Commcell. we are trying to push additional package to it. during that we are getting this error. As you suggested we have given the root permission to the user but no use. 

==========

329232 50983 02/15 08:11:57 224 ProcessNewCacheRequest Cache operation type in request is GetCacheInfoNew]
329232 50983 02/15 08:11:57 224 ProcessNewGetCacheInfoReq() - Getting cache information for client WEAZQADQ1M01.johnsonmatthey.com*WEAZQADQ1M01*8400*8402] from [/opt/commvault/commvault/CVMedia/11.0.0/Unix] for the requested release and OS
329232 50983 02/15 08:11:57 224 CalculateCheckSumForCacheFiles] Computing file-checksum information for release 11.0.0] os linux-x8664] cache directory [/opt/commvault/commvault//CVMedia/11.0.0/Unix]
329232 50983 02/15 08:11:57 224 CalculateFileCheckSumForOS] Calculating checksum information for V11 binary files from directory [/opt/commvault/commvault//CVMedia/11.0.0/Unix]
329232 50983 02/15 08:11:59 224 CalculateFileCksumForDir] Successfully joined all threads for file-checksum in [/opt/commvault/commvault//CVMedia/11.0.0/Unix/linux-x8664]
329232 50983 02/15 08:11:59 224 CalculateFileCksumForDir] Successfully joined all threads for file-checksum in [/opt/commvault/commvault//CVMedia/11.0.0/Unix]
329232 50983 02/15 08:11:59 224 ProcessNewGetCacheInfoReq() - Successfully computed cache information for requested release and os.
329232 50983 02/15 08:12:00 ### receivePatchFile() - Received file [/opt/commvault/commvault/PushInstall/WEAZQADQ1M01-input.xml], File size 2490], Source Client weazmgtabkp01], Destination Client WEAZQADQ1M01]
329232 50983 02/15 08:12:00 ### LocalAUJobReqHandler Received Request to PerformOperationOnRemoteClient
329232 50983 02/15 08:12:00 ### LaunchInstaller]() - Executing /opt/commvault/commvault/CVMedia/11.0.0/Unix/silent_install -p /opt/commvault/commvault/PushInstall/WEAZQADQ1M01-input.xml -jobid 224
329232 50983 02/15 08:12:00 ### CvProcess::system() - /opt/commvault/commvault/CVMedia/11.0.0/Unix/silent_install -p /opt/commvault/commvault/PushInstall/WEAZQADQ1M01-input.xml -jobid 224
329232 50983 02/15 08:12:00 ### CvProcess::startViaFork() - Launching "/bin/sh" via fork()
329232 50983 02/15 08:12:03 ### CvProcess::system() - Command completed with rc=255
329232 50983 02/15 08:12:03 224 LaunchInstaller]() -
** System returned with 255]
329232 50983 02/15 08:12:03 224 LaunchInstaller]() -
** System stdout = Using update installer /opt/commvault/commvault/.gxsetup/silent_install/newinstall:v1183314
***SETUP_ERROR: |1140850839|
]
329232 50983 02/15 08:12:03 224 LaunchInstaller]() -
** System stderr = ]
329232 50983 02/15 08:12:03 224 fnCvUpdateDBJMStatusNew] Updating Database with evMsgId 1140850839] for  JobId d224], JobType e3],clientName eWEAZQADQ1M01], clientId d15]
329232 50983 02/15 08:12:03 ### #SendDisConnectReq]() - Sending disconnect request.
329232 50983 02/15 08:12:04 224 4SendDisConnectReq]() - Sending disconnect request.
329232 50995 02/15 08:12:50 ### LocalAUJobReqHandler Received Request to fetch registry key values from client

Hello @SSP What’s the SE status on this machine? 

Best,

Rajiv Singal

Hello @Rajiv 

SE status is Disabled 

Hello @SSP what type of agent you are pushing on this client? Are you using command center or commcell console for this operation? 

Best,

Rajiv Singal

@Rajiv we are trying to install SAP Hana agent on this Server. We are using Commcell console for this operation. 

Hello @SSP 

Can you please share the output of the command cat /etc/os-release? Also, what's the CV version you are using here? 

Secondly, can you please attempt to use root user only and not any other user during the push upgrade? 

Best,

Rajiv Singal

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