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Question

Problem with media agent


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Hello

 

Occured today on a strange error:
HP Ultrium 7-SCSI_2 - A SCSI command to the drive is stuck on the active drive controlling MediaAgent.

Id restarted tape libary but this problem is not resovled i assume i need to restart MediaAgent but dont know exacly how anyone can help?

3 replies

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  • Vaulter
  • 630 replies
  • March 12, 2023

Good morning.  Please see this documentation on restarting a MediaAgent:

https://documentation.commvault.com/2022e/expert/12598_restart_deduplication_database_mediaagent.html


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  • Byte
  • 28 replies
  • March 23, 2023

Hi @rutyna 

Did the tape actually stuck on a drive in your tape library? 

I have similar error like yours; my tape actually stuck in the drive of tape library, and Commvault marked that drive as offline. I couldn’t manually eject the tape out. I ended up replace that drive.


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  • Byte
  • 110 replies
  • March 29, 2023

Hi @rutyna, @Orazan, @TD89!

we are facing exactly the same issue as described within the initial post. However, restarting media agent didnt help. Were you able to resolve or investigate further this conundrum?


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