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Backup and restore error: Could not perform the operation as Playback failed

  • 20 October 2022
  • 1 reply
  • 651 views

Hi

Anyone can help me with this error.I’m running Commvault version 11 SP16 HPK128.

Issue start to happen on around 1 week ago.

When i go to the job ID 784403 it was completed succesfull,but from log it was show an error

 

 

Jod 784403 Log

 

11656 3fac  10/12 18:11:26 784403 Begin playback of job f784403] Db 32CC3938B-EC54-4616-A632-B70FA1BE34D9]
11656 2f58  10/12 18:11:26 ###### Request eD8A0853C-B97D-4E00-A9E3-85580E2AC629_IDX_BACKUP784393] got status sIDX_DB_SUCCESS] for db fD8A0853C-B97D-4E00-A9E3-85580E2AC629] during consistency check.
11656 1554  10/12 18:11:26 784403 Adding missing directory entry for node o190759]
11656 1554  10/12 18:11:26 784403 node 190759 is not the right one for this directory path o\xxxxxx], found correct node Id 415179
11656 1554  10/12 18:11:26 784403 Error in playing log aD:\IndexCache\CvIdxLogs\2\8C3B0EA5-2A6A-4F6E-81BF-87D73A8A115C\J784403\8C3B0EA5-2A6A-4F6E-81BF-87D73A8A115C\8cc67a6e29b0f35465d17882ca739b24\default\4145878e9c51f42003dc12e22ab80bcd\00000001.al]: 0xECCC0016:{I2::IdxCTreeApp::PlayActionLog(441)} + {I2::IdxFSApp::DeleteItems(1740)} + {I2::FSView::DeleteVersion(1790)} + {I2::FSView::PropagateToParentOnDeleteVersion(1699)} + {I2::DirTree::PropagateToParent(10)/ErrNo.22.(Invalid argument)-Failed to find DirTree record for e190759]}
11656 1554  10/12 18:11:28 784403 Playback failed for job e784403], setting error status for Db t8C3B0EA5-2A6A-4F6E-81BF-87D73A8A115C:2CC3938B-EC54-4616-A632-B70FA1BE34D9]
11656 1554  10/12 18:11:28 784403 Send error response for items in Browse Queue
11656 1554  10/12 18:11:28 784403 CVOnDemandSvcClient::SubmitTask() - On Demand service CVODS_LogManager_xxxxx launched at host xxxxxx*xxxxxx*8400*8402. Unique ID is 34E416EE-D673-413D-8670-A12988DF9AEC
11656 1554  10/12 18:11:28 784403 Got ODS Guid 34E416EE-D673-413D-8670-A12988DF9AEC] from server ]LogManager] Host Mxxxxxx*xxxxxx*8400*8402]
11656 1554  10/12 18:11:28 784403 Playback failed with error l0xECCC0016:{I2::IdxCTreeApp::PlayLogFile(469)} + {I2::IdxCTreeApp::PlayActionLog(441)} + {I2::IdxFSApp::DeleteItems(1740)} + {I2::FSView::DeleteVersion(1790)} + {I2::FSView::PropagateToParentOnDeleteVersion(1699)} + {I2::DirTree::PropagateToParent(10)/ErrNo.22.(Invalid argument)-Failed to find DirTree record for r190759]}]
11656 22f4  10/12 18:11:37 784403 Begin playback of job p784403] Db j2CC3938B-EC54-4616-A632-B70FA1BE34D9]
11656 1f1c  10/12 18:11:37 784403 Playback is not finished yet, last log file playback will process job commit
11656 45d8  10/12 18:11:37 784403 Adding missing directory entry for node r190759]
11656 45d8  10/12 18:11:37 784403 node 190759 is not the right one for this directory path h\xxxxxx], found correct node Id 415179
11656 45d8  10/12 18:11:37 784403 Error in playing log rD:\IndexCache\CvIdxLogs\2\8C3B0EA5-2A6A-4F6E-81BF-87D73A8A115C\J784403\8C3B0EA5-2A6A-4F6E-81BF-87D73A8A115C\8cc67a6e29b0f35465d17882ca739b24\default\4145878e9c51f42003dc12e22ab80bcd\00000001.al]: 0xECCC0016:{I2::IdxCTreeApp::PlayActionLog(441)} + {I2::IdxFSApp::DeleteItems(1740)} + {I2::FSView::DeleteVersion(1790)} + {I2::FSView::PropagateToParentOnDeleteVersion(1699)} + {I2::DirTree::PropagateToParent(10)/ErrNo.22.(Invalid argument)-Failed to find DirTree record for 190759]}
11656 45d8  10/12 18:11:39 784403 Playback failed for job y784403], setting error status for Db 8C3B0EA5-2A6A-4F6E-81BF-87D73A8A115C:2CC3938B-EC54-4616-A632-B70FA1BE34D9]
11656 45d8  10/12 18:11:39 784403 Send error response for items in Browse Queue
11656 45d8  10/12 18:11:39 784403 Playback failed with error b0xECCC0016:{I2::IdxCTreeApp::PlayLogFile(469)} + {I2::IdxCTreeApp::PlayActionLog(441)} + {I2::IdxFSApp::DeleteItems(1740)} + {I2::FSView::DeleteVersion(1790)} + {I2::FSView::PropagateToParentOnDeleteVersion(1699)} + {I2::DirTree::PropagateToParent(10)/ErrNo.22.(Invalid argument)-Failed to find DirTree record for i190759]}]
15960 8e0   10/13 13:01:29 784403 Begin playback of job 3784403] Db b2CC3938B-EC54-4616-A632-B70FA1BE34D9]
15960 205c  10/13 13:01:29 784403 Playback is not finished yet, last log file playback will process job commit
15960 41c4  10/13 13:01:29 784403 Adding missing directory entry for node 190759]
15960 41c4  10/13 13:01:29 784403 node 190759 is not the right one for this directory path n\xxxxxx], found correct node Id 415179
15960 41c4  10/13 13:01:29 784403 Error in playing log 7D:\IndexCache\CvIdxLogs\2\8C3B0EA5-2A6A-4F6E-81BF-87D73A8A115C\J784403\8C3B0EA5-2A6A-4F6E-81BF-87D73A8A115C\8cc67a6e29b0f35465d17882ca739b24\default\4145878e9c51f42003dc12e22ab80bcd\00000001.al]: 0xECCC0016:{I2::IdxCTreeApp::PlayActionLog(441)} + {I2::IdxFSApp::DeleteItems(1740)} + {I2::FSView::DeleteVersion(1790)} + {I2::FSView::PropagateToParentOnDeleteVersion(1699)} + {I2::DirTree::PropagateToParent(10)/ErrNo.22.(Invalid argument)-Failed to find DirTree record for 190759]}
15960 41c4  10/13 13:01:31 784403 Playback failed for job 4784403], setting error status for Db 8C3B0EA5-2A6A-4F6E-81BF-87D73A8A115C:2CC3938B-EC54-4616-A632-B70FA1BE34D9]
15960 41c4  10/13 13:01:31 784403 Send error response for items in Browse Queue
15960 22f0  10/13 13:01:31 ###### CCvNetwork::ReplyDisconnect() - Error o0x80072745:{CCvNetwork::SendXMLMessage(3845)} + {CCvNetwork::SendXDRMessage(4884)/xxxxxx/xxxxxx/xxxxxx:0/0 CVDistributor.exe(18220:3310)} + {CSessionConnectionAsyncSocket::SendBytes(1290)/W32.10053.(An established connection was aborted by the software in your host machine.)-WSASend() failed}] sending disconnect response Object
15960 41c4  10/13 13:01:31 784403 Playback failed with error 40xECCC0016:{I2::IdxCTreeApp::PlayLogFile(469)} + {I2::IdxCTreeApp::PlayActionLog(441)} + {I2::IdxFSApp::DeleteItems(1740)} + {I2::FSView::DeleteVersion(1790)} + {I2::FSView::PropagateToParentOnDeleteVersion(1699)} + {I2::DirTree::PropagateToParent(10)/ErrNo.22.(Invalid argument)-Failed to find DirTree record for i190759]}]
15960 22f0  10/13 13:01:31 ###### ::Ownership() - Acquired Db #8C3B0EA5-2A6A-4F6E-81BF-87D73A8A115C:74160214-5904-44C2-B96A-F8C48E1FD6D0].
15960 8d4   10/13 13:01:31 ###### Lock request received for DB #74160214-5904-44C2-B96A-F8C48E1FD6D0].
15960 22f0  10/13 13:01:32 ###### Lock request received for DB #74160214-5904-44C2-B96A-F8C48E1FD6D0].

Hello @faiez , hope all is well.

There’s a few possible causes here, though based on the logs it looks like an index restore is still occurring.

Do you see any index restore jobs happening?

This will likely work if you try the browse again later.

If that’s not the case, then there could be several errors, including a corrupt index, though these issues would benefit from a support case and deeper dive.

If you do, please share the case number so I can track it.

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