Question

Feature Release update to 11.30 is failing with error "Update history file is corrupt"

  • 30 March 2023
  • 6 replies
  • 173 views

Userlevel 2
Badge +8

Feature Release update to 11.30 is failing with error "Update history file is corrupt" 

is there any KB for this error?

I’m unable to find one
 

 


6 replies

Userlevel 6
Badge +14

Hi @alligator ,

We have seen this issue once, can you rename that file and try again please?

\Commvault\ContentStore\Updates\Updates_Instance001.xml

Best Regards,

Sebastien

Userlevel 2
Badge +8

@Sebastien Merluzzi I don’t see that file in Updates folder “Updates_Instance001.xml”

Userlevel 6
Badge +14

@alligator ,

Do you have that folder and some files then?

Do you have the option to repair the installation?

Best Regards,

Sebastien

Userlevel 2
Badge +8

@Sebastien Merluzzi Its detecting that as an unfinished installation, i can resume install or cleanup and startover

I’m not getting the Repair Instance option.

 

these are the files that I could find in Updates folder

Badge +1

Hi @alligator ,

Could you please send me the entire UpdateInfo.log? It would assist us in identifying the problem and recommending the best way to resolve it.

Userlevel 6
Badge +14

@alligator ,

This usually happens when the process or machine crashed.

Can you try Resume first and then if that’s not working Cleanup and start again?

Let me know

Best Regards,

Sebastien

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