We recently set up a CommCell in our dev environment and SSO appears to keep failing attempting to sign in to the comcell console. when I try to launch the CommCell. It attempts to SSO then fails and prompts us to enter our password. Entering our passwords is not a long term option as we need to authenticate our accounts using certificates on a smart card(how we rdp to the commserv). We have tested entering a password and it does successfully authenticate to the main domain that we set up in the security section of the CommCell.
![](https://uploads-eu-west-1.insided.com/commvault-eu/attachment/8db74080-12e1-4c39-9922-970e869487c2.png)
We have our main domain with our authenticating groups and the dev domain where our CommCell is joined.
![](https://uploads-eu-west-1.insided.com/commvault-eu/attachment/f2c39580-d6e8-47fb-8f19-746f02477dcb.png)
We also have SSO set up identically to our other CommCell’s in our production domains per https://documentation.commvault.com/commvault/v11/article?p=3793.htm .
![](https://uploads-eu-west-1.insided.com/commvault-eu/attachment/35aa001b-087d-4edd-afd5-23c22e9ea172.png)
I also tried validating the user account in the domain settings and it validates successfully without issue, so I am not entirely sure if it is a networking/domain issue. I have also examined the EvMgrs logs and it appears SSO just stops after it tries to validate the admin account? I thought that this was odd ….
7820 2e94 04/21 16:26:05 ### authenticateThread() - Challenge client[10.32.48.37] on socket[4816]
7820 2498 04/21 16:26:09 ### CVSimpleDB::SQLINFO() - INFO: [Operation invalid at this time] [RecNum:1, Spid:105]
7820 2498 04/21 16:26:09 ### EvSecurityMgr::validateUser() - Attempt to validate credentials of User [admin], id[1] failed with error [0]
However, when I looked at the EvMgrs logs on a commcell that has sso functioning properly, it does appear to get past the attempt to log in as the admin user.
13896 4374 04/21 16:23:19 ### CVSimpleDB::SQLINFO() - INFO: [Operation invalid at this time] [RecNum:1, Spid:243]
13896 4374 04/21 16:23:19 ### EvSecurityMgr::validateUser() - Attempt to validate credentials of User [admin], id[1] failed with error [0]
13896 436c 04/21 16:23:21 ### onMsgEncryptedLogin() - Socket [0x0000000000000620]: Login Successful [7-MAIN\USERNAME] has unrestricted visibility Setting locale to US English by default. CVLocaleId=[0] Updating Browser Session [4] with locale [0] Successful login for [GUI Browser:GUI Browser@COMMSERVE] on port [8401]
13896 435c 04/21 16:23:22 ### AlertLiveFeeds::fetchFeedItems() - No live Feed returned by stored procedure[Br_NTGetLiveFeedAlert] for Last Feed Id[0] user Id [7] pageStartId = [1] lastLiveFeedIdSend = 0
13896 435c 04/21 16:23:22 ### LiveFeeds::sendLiveFeedsToGui() - Sending Console alert to GUI for request with sequence number[4437124456850], xml:[<App_LiveFeedListResp/>], retCode [2]
13896 4358 04/21 16:23:24 ### LibConfigAppClientProp::getBasicClientProperties() - Overall Elapse Time: 0.680178
I was wondering if anyone else has experienced this issue with sso?
Best answer by Cheyenne Jarvis
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