“Fatal: Received unexpected end-of-file from server” 

“C:\Program Files\CommVault\Simpana\SoftwareCache\CVMedia\11.0.0\SP16_2046897_R645\Unix\OEMInfo.xml ”

2 tips:

• retry the installation in case of network hiccup.
• Clear the software cache, and download it again.

check if this file exists on the CS: “C:\Program Files\CommVault\Simpana\SoftwareCache\CVMedia\11.0.0\SP16_2046897_R645\Unix\OEMInfo.xml”

HI @Mike Struening . I already fixed that. Thanks!

Tried to rerun the software installation after removing the server  from the client computers. However still getting installation failed. I have attached here the job log.

Regards,

Thanks, @ElmerT !

Seeing some odd logging here (below).

The issues in our database for this message generally involve repopulating the software cache which you have done.

I did find one more option to look into:

Customer found that client server did not have forward DNS entry configured for communications to commserve.

Other than that, I would suggest creating a support case (and sharing the case number here).

File    : DistributeSoftware.log

16468 2bf0  11/17 17:27:55 1316415 GetRemoteProcessorType() - Couldn't transfer file  C:\Program Files\CommVault\Simpana\Base\detect] to the remote machine [/opt/seed/detect] with error code  1] and error string  ].16468 2bf0  11/17 17:27:55 1316415  GetClientOSType]() - Failed to compute the binary set name of client  <client name>].16468 28b0  11/17 17:27:55 1316415  CheckAndDownloadRequiredMedia]() - Download is not required.16468 28b0  11/17 17:27:55 1316415  ReadPackageDetails] Packages.xml location C:\Program Files\CommVault\Simpana\SoftwareCache\CVMedia\11.0.0\SP16_2046897_R645\Unix\pkg.xml16468 28b0  11/17 17:27:55 1316415  getXMLDetails]() - Get XML details from  C:\Program Files\CommVault\Simpana\SoftwareCache\CVMedia\11.0.0\SP16_2046897_R645\Unix\pkg.xml] with input:  C:\Program Files\CommVault\Simpana\SoftwareCache\CVMedia\11.0.0\SP16_2046897_R645\Unix\pkg.xml] isBinaryXML  NO]16468 28b0  11/17 17:27:55 1316415  ReadPackageDetails] Get XML details returns  true], osId  -1] and file path  C:\Program Files\CommVault\Simpana\SoftwareCache\CVMedia\11.0.0\SP16_2046897_R645\Unix\pkg.xml], isWindows  false]16468 28b0  11/17 17:27:55 1316415 Only remote cache's having status as invalid will be tried for sync.16468 28b0  11/17 17:27:55 1316415  SyncUAForJob]() - Remote cache list is empty for the syncup.16468 28b0  11/17 17:27:55 1316415 Number of clients in job:  1]16468 28b0  11/17 17:27:55 1316415 Created lock file  C:\Program Files\CommVault\Simpana\Deployment\SwCacheLocks\jg-sapbckupprd\ReadLocks\P16468_J1316415.lock]16468 28b0  11/17 17:27:56 1316415 Rights for user <your email address>(4) are OK16468 28b0  11/17 17:27:56 1316415 Use updated binary set id  0] for client id  -1]16468 28b0  11/17 17:27:56 1316415  GetClientInfo]() - Unsupported OS Type 0 for client Id -116468 28b0  11/17 17:27:56 1316415  CheckIfClientPlatformIsDeprecated]() - Unable to get client information. Ignoring client platform deprecation check16468 28b0  11/17 17:27:56 1316415  CheckIfInstallRequired]() - Ports numbers are not specified from GUI. checking Whether the machine is already part of CS16468 28b0  11/17 17:27:56 1316415 CheckWhetherClientIsAlreadyPartOfCS() - No Client found with the host name <client name> and with the CS release and build number. Install Base..16468 28b0  11/17 17:27:56 1316415  CheckIfInstallRequired]() - It is a pre install. New client will be installed..16468 28b0  11/17 17:27:56 131641516468 28b0  11/17 17:27:56 1316415  ******	New Client =  jg-hanadr], ClientId =  -1], Release =  11.0.0], UpdateAgentClientId =  2]16468 28b0  11/17 17:27:56 1316415 Client  jg-hanadr] cache source : CommServe16468 28b0  11/17 17:27:56 1316415 No package or update requires reboot as per info on CS, client can reboot (if required) during actual installation16468 28b0  11/17 17:27:56 1316415  ComputePatches]() - Client  <client name>] does not have valid OS id

Hi @Mike Struening I opened a case with Fujitsu. Fujitsu ref FS-5161919.

Thanks.

@ElmerT , keep us posted on the discover issue (and if we can help, just ask)!

Thanks, @ElmerT !

If it gets escalated to Commvault support, let me know!

Hi @Mike Struening 

I was able to install the Commvault agent locally. I can see now the client in the Commcell console. Unfortunately Discover Database is not showing so have to work on that.

Thanks for the support.

Hi @Bart ,

Thanks for the tips. Already done these but still no success.

Regards,

Hi @ElmerT !

I found a single case in our database with the same error.

Here’s the solution:

- Disabled remote cache on the Hyperscale Appliance. - Renamed software cache to _old. - Initiated a new download software of just Windows x64 which completed successfully. - Advised customer to now download Linux package and perform a remote cache sync which both completed successfully. - Kernel update was performed and completed and I was advised the case could be closed.

Let me know if that helps!