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Hi,

 

Having issues with installing the Commvault client on a linux machine SLES 12 SP4 with SAP HANA.

 

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Machine : jg-sapbckupprd
File    : AutoInstall.log
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4108  11e0  11/14 15:02:57 1315826 1fnCvUpdateDBJMStatusNew] Updating Database with evMsgId M1140850840] for  JobId 1315826], JobType o3],clientName njg-hanadr], clientId i0]
4108  11e0  11/14 15:02:57 ####### SendDisConnectReq]() - Sending disconnect request.
4108  11e0  11/14 15:02:57 1315826 5InstallUnixSeed]() - Before installing seed package, need to check if packages f] selected for install are supported on remote client ojg-hanadr.jaidah.local]
4108  11e0  11/14 15:02:58 1315826 2InstallUnixSeed] Base package will be installed on client e jg-hanadr.jaidah.local ], installDirectory a  ],ans file C:\Program Files\CommVault\Simpana\Deployment\Install\jg-hanadr.base.xml].Transferring Base package files to the client..
4108  11e0  11/14 15:03:06 1315826 5InstallUnixSeed] STDERRU]
4108  11e0  11/14 15:03:06 1315826 InstallUnixSeed] STDOUTl1]nRunning remote command nid] ...
uid=0(root) gid=0(root) groups=0(root)
>>>Step 01 of 06 - identify remote user privilege
|/root|
User root's home directory is /root
User is root.
>>>Step 02 of 06 - prepare remote seeding environment
Unix Install Directory = /opt
Unix Seed Directory = /opt/seed
Running remote command nmkdir -m 777 -p /opt/seed] ...
OEMInfo.xml not found at C:\Program Files\CommVault\Simpana\SoftwareCache\CVMedia\11.0.0\SP16_2046897_R645\Unix\
PushFiles xdetect cvpkgadd silent_install pkg.xml pkg.xml.description version] to [/opt/seed] ...
Change directory to aC:\Program Files\CommVault\Simpana\SoftwareCache\CVMedia\11.0.0\SP16_2046897_R645\Unix\]...
Fatal: Received unexpected end-of-file from server
*** UNIX SEEDING SETUP_ERROR 1140850872 detected and returned. ***
]
4108  11e0  11/14 15:03:06 1315826 1InstallUnixSeed] ERROR: Unix Seed Install Failed
4108  11e0  11/14 15:03:06 1315826 1InstallUnixSeed] Updating the JM status as FS core package install failed.
4108  11e0  11/14 15:03:06 1315826 fnCvUpdateDBJMStatusNew] Updating Database with evMsgId g1140850872] for  JobId [1315826], JobType J3],clientName ,jg-hanadr], clientId m0]
4108  11e0  11/14 15:03:06 ####### 0SendDisConnectReq]() - Sending disconnect request.
4108  2350  11/14 15:16:41 ####### LocalAUJobReqHandler Received Request to SeedUnixClient

 

 

Please advise.

 

“Fatal: Received unexpected end-of-file from server” 

“C:\Program Files\CommVault\Simpana\SoftwareCache\CVMedia\11.0.0\SP16_2046897_R645\Unix\OEMInfo.xml ”

2 tips:

  • retry the installation in case of network hiccup.
  • Clear the software cache, and download it again.

check if this file exists on the CS: “C:\Program Files\CommVault\Simpana\SoftwareCache\CVMedia\11.0.0\SP16_2046897_R645\Unix\OEMInfo.xml”

Hi @Bart ,

 

Thanks for the tips. Already done these but still no success.

 

Regards,

Hi @ElmerT !

I found a single case in our database with the same error.

Here’s the solution:

- Disabled remote cache on the Hyperscale Appliance. - Renamed software cache to _old. - Initiated a new download software of just Windows x64 which completed successfully. - Advised customer to now download Linux package and perform a remote cache sync which both completed successfully. - Kernel update was performed and completed and I was advised the case could be closed.

Let me know if that helps!

Tried to rerun the software installation after removing the server  from the client computers. However still getting installation failed. I have attached here the job log.

 

Regards,

Thanks, @ElmerT !

Seeing some odd logging here (below).

The issues in our database for this message generally involve repopulating the software cache which you have done.

I did find one more option to look into:

Customer found that client server did not have forward DNS entry configured for communications to commserve.

Other than that, I would suggest creating a support case (and sharing the case number here).

File    : DistributeSoftware.log
16468 2bf0  11/17 17:27:55 1316415 GetRemoteProcessorType() - Couldn't transfer file  C:\Program Files\CommVault\Simpana\Base\detect] to the remote machine [/opt/seed/detect] with error code  1] and error string  ].16468 2bf0  11/17 17:27:55 1316415  GetClientOSType]() - Failed to compute the binary set name of client  <client name>].16468 28b0  11/17 17:27:55 1316415  CheckAndDownloadRequiredMedia]() - Download is not required.16468 28b0  11/17 17:27:55 1316415  ReadPackageDetails] Packages.xml location C:\Program Files\CommVault\Simpana\SoftwareCache\CVMedia\11.0.0\SP16_2046897_R645\Unix\pkg.xml16468 28b0  11/17 17:27:55 1316415  getXMLDetails]() - Get XML details from  C:\Program Files\CommVault\Simpana\SoftwareCache\CVMedia\11.0.0\SP16_2046897_R645\Unix\pkg.xml] with input:  C:\Program Files\CommVault\Simpana\SoftwareCache\CVMedia\11.0.0\SP16_2046897_R645\Unix\pkg.xml] isBinaryXML  NO]16468 28b0  11/17 17:27:55 1316415  ReadPackageDetails] Get XML details returns  true], osId  -1] and file path  C:\Program Files\CommVault\Simpana\SoftwareCache\CVMedia\11.0.0\SP16_2046897_R645\Unix\pkg.xml], isWindows  false]16468 28b0  11/17 17:27:55 1316415 Only remote cache's having status as invalid will be tried for sync.16468 28b0  11/17 17:27:55 1316415  SyncUAForJob]() - Remote cache list is empty for the syncup.16468 28b0  11/17 17:27:55 1316415 Number of clients in job:  1]16468 28b0  11/17 17:27:55 1316415 Created lock file  C:\Program Files\CommVault\Simpana\Deployment\SwCacheLocks\jg-sapbckupprd\ReadLocks\P16468_J1316415.lock]16468 28b0  11/17 17:27:56 1316415 Rights for user <your email address>(4) are OK16468 28b0  11/17 17:27:56 1316415 Use updated binary set id  0] for client id  -1]16468 28b0  11/17 17:27:56 1316415  GetClientInfo]() - Unsupported OS Type 0 for client Id -116468 28b0  11/17 17:27:56 1316415  CheckIfClientPlatformIsDeprecated]() - Unable to get client information. Ignoring client platform deprecation check16468 28b0  11/17 17:27:56 1316415  CheckIfInstallRequired]() - Ports numbers are not specified from GUI. checking Whether the machine is already part of CS16468 28b0  11/17 17:27:56 1316415 CheckWhetherClientIsAlreadyPartOfCS() - No Client found with the host name <client name> and with the CS release and build number. Install Base..16468 28b0  11/17 17:27:56 1316415  CheckIfInstallRequired]() - It is a pre install. New client will be installed..16468 28b0  11/17 17:27:56 131641516468 28b0  11/17 17:27:56 1316415  ******	New Client =  jg-hanadr], ClientId =  -1], Release =  11.0.0], UpdateAgentClientId =  2]16468 28b0  11/17 17:27:56 1316415 Client  jg-hanadr] cache source : CommServe16468 28b0  11/17 17:27:56 1316415 No package or update requires reboot as per info on CS, client can reboot (if required) during actual installation16468 28b0  11/17 17:27:56 1316415  ComputePatches]() - Client  <client name>] does not have valid OS id

Hi @Mike Struening I opened a case with Fujitsu. Fujitsu ref FS-5161919.

Thanks.

 

Thanks, @ElmerT !

If it gets escalated to Commvault support, let me know!

Hi @Mike Struening 

I was able to install the Commvault agent locally. I can see now the client in the Commcell console. Unfortunately Discover Database is not showing so have to work on that.

Thanks for the support.

 

@ElmerT , keep us posted on the discover issue (and if we can help, just ask)!

HI @Mike Struening . I already fixed that. Thanks!

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