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Question

Updating Mount Path Credentials

  • May 15, 2023
  • 4 replies
  • 371 views

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While running an Aux copy job receiving below error even after updating the credentials in the “Credential Vault” in control panel. Do we have to update it in any other location 

 

Error Code: [13:138]
Description: Error occurred while processing chunk [13495797] in media [V_740039], at the time of error in library [] and mount path [[] ], for storage policy [] copy [] MediaAgent []: Backup Job []. Cannot impersonate user. User credentials provided for disk mount path access may be incorrect.

4 replies

Hyder
Vaulter
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  • Vaulter
  • May 15, 2023

Have you tried killing the aux copy job and restarting it?


Scott Moseman
Vaulter
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Verify the Mount Path config is actually using the Credential Vault?

Thanks,
Scott
 


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  • Author
  • Novice
  • May 15, 2023

I have restarted the Aux copy multiple times still throwing same error.

The mount path is using the credentials vault i have updated and changed the password as well.

 


Hyder
Vaulter
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  • Vaulter
  • May 25, 2023

Have you tried restarting the MediaAgent services?