Our weekly secondary AuxCopy is stuck at 30% since this weekend (so that it is blocking all the primary disk to disk incremental copies), with the below 2 error messages
Thinking it might be some ports communication issue between the Media Server (S01190) where the tape library is attached to, and the CommCell Server (S02116), so I did the below ports check between the 2 Servers:
Telnet from the Media Server (S01190) to the CommCell Server (S02116)
Port 8400 OK
Port 8401 OK
Port 8403 OK
Telnet from the CommCell Server (S02116) to the Media Server (S01190)
Port 8400 OK
Port 8401 Not OK
Port 8403 Not OK
Now, before I speak to our Network/Security administrator who have recently installed SentinelOne AV on both of the above 2 Servers, I’m wondering if I’m heading the right direction, and if I have done all the ports checking ?
Best answer by KelvinView original
Glad to hear good news (so far) on the original issue!
For the Maintenance Advantage issue, send an email to our Frontline team (via email@example.com) and they’ll help get you sorted. If they need anything confirming proof of ownership, they’ll guide you.
@Kelvin , hope all is well! following up to see if the reboot fixed it or if you opened a case up.
Better just to have several copies of your DR Backup (including a free service to upload it to us for safe keeping), and then provision a new VM, install the software and restore the DR backup to recover.
Glad the forum has been helpful!
Just ran Readiness on both of the Servers, which seems to be OK
But it failed the below 2 commands on both Servers
with the below error messages
Do we know exactly what ports are being blocked between the two ?
PS. Pls ignore the offlined tape library “Quantum Scalar i40-i80” as it’s been replaced by “Quantum Scalar i40-i80 21”, although the offlined is still set as the default one: