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Browsing deleted file out of Guest File Folder option of VM backup

2 years ago
2 November 2021
27 replies
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Userlevel 2

+5

Anuj
Byte
21 replies

Hi Gurus,

One of my customer got a restore request of a folder which accidently deleted from a vm 3-4 days back.(We are having weekly full & daily incremental backup of the vm using intellisnap.)

Surprisingly when he browsing the file with Latest or Date range option, he don’t see the folder under browse result, but when he browses from backup history (incr or last full job) he do see the folder there.

Ideally, he should see the file while browsing with Lastest or Date Range option also. Am I right?

Also, I don’t see any option like “show deleted files..” which we have in Endpoint solutions.

Thanks,

Anuj

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Best answer by Laurent 14 December 2021, 15:49

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Userlevel 4

+9

I would suggest enabling the IIS role and rebooting the server… From there, you can retry the CV install ..

A

Userlevel 2

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Anuj
Author
Byte
21 replies
2 years ago
9 November 2021

Hi Laurent,

You got everything right! :-)

Answering your query:

“What I’m not sure to understand, is that you mention you’re able to see deleted files in some other way from somewhere else ? “

We are only able to see deleted file when to go to respective vm Job History and then go for “Browse and Restore” a job which completed before deletion date.

What customer basically concerned about that he should be able to see the deleted file when he go to “Browse and Restore” from backupset level and selection date range. In our case a date range and a Latest Backup options showing same result.

Ideally a Date Range should show a file backed up during the date but deleted before latest backup.

I hope I explained it right..

Thanks

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