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  1. Where are these alert settings adjusted in the Web-GUI Command Console and Java-GUI CommCell? (URL or screenshot)
  2. Can you provide a link to the books online documentation describing alert thresholds?

 

I have similar concerns. The anomaly thresholds seem to be calculated in a dynamic, ever-changing way and so therefore are always triggering the alert. Notice in the example above, the alert is being set even though the backup is only 26 minutes longer. Hardly qualifies as an alert! I mean, come on! We have backups that vary in size and copy duration due to incremental changed data caused by the end user. The amount of data just is variable. The alert “Delay Reason” is blank. That’s a sign right there that this is not an error.

Can I engage some logic to suppress this specific type of alert if the delay reason is blank and the running time is no longer than 100% more than the statistical average for this job over the last 3 months?

 

Moving this to its own topic as the question deserves separate focus.

@George , here’s the Aux Copy list:

https://documentation.commvault.com/commvault/v11/article?p=11015.htm

and where to get them:

Procedure

  1. Open the CommCell Console.
  2. On the ribbon in the CommCell Console, click the Storage tab, and then click Media Management.

    The Media Management Configuration dialog box appears.

This link below provides the steps and the full list of sections (most are in the same spot, though I wanted to provide you with a broader collection).

https://documentation.commvault.com/commvault/v11/article?p=11013.htm

I’ll tag in some internal folks to see if we have anything outside a Workflow for your Alert ‘qualification’ idea (for lack of a better word).

Hello George,

 

Based on the email Alert screenshot provided in the previous thread, I noticed this Alert is coming From "Commserv Anomaly Alert”

 

This is created and enabled by default, and one of the criteria is "Runtime anomaly in Jobs”

 

Unfortunately, these values are not configurable, since they are calculated based on historical data.

https://documentation.commvault.com/commvault/v11_sp20/article?p=5199.htm

 

The workarounds that I could suggest are the following:

  1. Disable the option to repeat notification every 1h. So you only get the email once.

  2. Create a separate copy of the Alert associated to the storage policies that you don't want to flag per job duration time and disable the criteria on that one.

 

I can also ask Development Team if there is a CMR created to add the capability to adjust the thresholds in a future SP or if we can create the CMR for that request.

 

Hope this helps!

 

Best regards,

Sarahy Pardo

Commvault Support

Server Team 

Thanks, I am turning off the hourly repeat. That will help considerably.

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