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1-Touch backup failing on linux server

  • 9 July 2023
  • 1 reply
  • 315 views

Hi All,

 

We have Linux cluster with shared disks. Both servers are resides on a VMWare environment. Due to a VMWare issue we cannot take snapshot of the vms. Now we want to backup these VMs from commvault. We are currently takin backups from few file systems on these VMs.

I tried to enable 1-Touch recovery and initiate a full backup. Backup fails on “Backup” phase showing following error.

 

+++++++++++++++++++

Enor Code: C82: 172]
Description: Could not connect to the DeDuplication Database process for Store ld
<33].

+++++++++++++++++++

 

This mentioned DeDuplication Database is online and shows no errors.

 

When removed 1-Touch backup is running smoothly.

 

Hi @Suranjan 

Thanks for reaching out.

The error typically indicates that the vm is unable to connect to the Deduplication DataBase (DDB) on the port the DDB is listening on, this port is dynamic and allocated on service start-up. 

I recommend configuring a 1-way topology from the client to the MediaAgent server, this is outlined in our documentation.

 

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