I have somewhat discussed this topic in the below post that has not clearly answered / resolved my issue.
When disabling SEP completely the recalls work successfully.
By configuring and adding all process and folders to the AV exclusion list does not resolve the problem.
The only method that allows for stub recalls to work successfully is by configuring the AV On-Access scanner to not scan for Read operations in the folder where the stub is located.
Can someone please assist in clarifying exactly what processes are involved with the recall of files? I can see cvd.exe, cvods.exe and clmgrs.exe popping up from a Commvault point of view. Could there be any native Windows process involved in this process that might have a read operation during the recall process? Maybe the the filter drivers that need to be added to the exclusions as well? I have added several processes to the cvmhsm registry key as ExcludedProcessX.
Should the driver process also be configured as exclusions within AV or is the addition of them in the registry fine?
Best answer by Evan@CommvaultView original