Question

Error Code 68:514 when upgrading Software of Server Client (could not execute WMI query)

  • 24 November 2022
  • 3 replies
  • 19 views

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Wanted to upgrade software to newest one. Many MediaAgents and Windows Servers installed it sucessfully, just one server of them not. I always get this error:

Error Code: [68:514]
Description: Install/Upgrade job failed as installer could not execute WMI query. Please fix the WMI and resubmit the job
Source: vie50, Process: DistributeSoftware

Google did not help me at all, perhaps some of you know this problem? Is there really a problem with the WMI of this server, never had any problems though.

 

Thanks!


3 replies

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Hi @Sime ,

 

Can you try a reboot of that client? I have seen other cases where a reboot of that client fixed the issue.

 

Kind regards,

Remi

Badge +1

Hi @Sime ,

 

Can you try a reboot of that client? I have seen other cases where a reboot of that client fixed the issue.

 

Kind regards,

Remi

I will try this. I cannot reboot that client that easily, as it is kinda critical, but the client was rebooted recently for Windows Updates. Normally the Software Upgrade should happened automatically, like it did with every other client, but this one never updated. And since then, it rebooted many times.

Badge +2

Hi @Sime,

 

Can you try following to see if WMI is installed properly?

  1. Launch the WMI MMC snapin: go to Start -> Run -> type wmimgmt.msc 
  2. Right click WMI Control (Local) and click Properties
  3. If WMI is working correctly, you will see Successfully connected window as shown below. 
  4. If you see Invalid class or any other error message, then WMI is not working properly

 

You can also check if the repository is damaged with the following command from the elevated Command Prompt (Start -> Search -> type "cmd" -> right-click and select Run as administrator):

winmgmt /verifyrepository

If the repository is not corrupted, a “WMI Repository is consistent” message will be returned.

 

Kind regards,

Remi

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