Question

No Job Within SLA Period


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i have this weird issue that some of our server says no Job within SLA period but when i check all the servers, all of them is completed within 14 days.is there an issue within the reporting because all of their backups is completing. our SLA is configured for 7 days but it says like that on the report.

 

 


16 replies

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Hello Enzou,

 

Let us start with one of the servers.

What kind of server it ? Are they VMs or windows server ? What agents are running on them, just file system  ? 

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they are file system windows and some have sql agent

 

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ok. Are all the subclients part of the backup schedule ? 

I would use the following report to identify the subclient that is not part of the backup schedule. 

Viewing the SLA Report on the Command Center (commvault.com) 

Userlevel 5
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i have this weird issue that some of our server says no Job within SLA period but when i check all the servers, all of them is completed within 14 days.is there an issue within the reporting because all of their backups is completing. our SLA is configured for 7 days but it says like that on the report.


You mention 14 days.  Have the servers had backups within the last 7 days?

Thanks,
Scott
 

Badge +2

i have this weird issue that some of our server says no Job within SLA period but when i check all the servers, all of them is completed within 14 days.is there an issue within the reporting because all of their backups is completing. our SLA is configured for 7 days but it says like that on the report.


You mention 14 days.  Have the servers had backups within the last 7 days?

Thanks,
Scott
 

all of my servers had backup above 7 days already

Userlevel 5
Badge +9

i have this weird issue that some of our server says no Job within SLA period but when i check all the servers, all of them is completed within 14 days.is there an issue within the reporting because all of their backups is completing. our SLA is configured for 7 days but it says like that on the report.


You mention 14 days.  Have the servers had backups within the last 7 days?

Thanks,
Scott
 

all of my servers had backup above 7 days already


They have backups more recent than 7 days?

A successful recent backup should clear them from SLA.  However, there are edge cases where they may not necessarily get cleared by default.

Pick one of the servers for an example.  Review the job history.  When was the last Full or Synth Full job?  Was that Full or Synth Full job successful?

Thanks,
Scott
 

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@Scott Moseman here are some examples. as you can see, there is no backup failure and they have backup more than 7 days.

here is another one

 

 

Userlevel 5
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From what I can see, you may want to open a TR to see what we’re missing.

I know if your Full jobs failed, the Incr jobs won’t clear the SLA misses.  But your looks to be successful, so that’s not likely the scenario.

Thanks,
Scott
 

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Hey Scott,

 

Curious to know what caused the SLA misses. Did you get it resolved ? 

Userlevel 5
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Curious to know what caused the SLA misses. Did you get it resolved ? 


@Enzou is the user with the SLA misses.

Thanks,
Scott
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thanks for the correction Scott. 

The question should have been directed to @Enzou 

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they said to update our commcell to latest pack.we still need to have a change window for it but i dont know if that will resolve the issue

Userlevel 6
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What version are you currently running? 

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im running 11.20.77 on our commcell

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Just to be sure, have you got a chance to review the SLA settings shown in the screenshot ? 

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Just to be sure, have you got a chance to review the SLA settings shown in the screenshot ? 

yes and we set it up to 7 days. so if you look on the screenshot above for server examples, it still tag as no sla within the period.

 

we have 3 commcell and already compared the settings of those 3 and all of them is same. same version on my other comcell also.

 

here is the reply i get from support. but im doubting that this will resolve the issue since i have the same version on my other commcell and it doesnt have this problem.

 

“Please update to the latest maintenance release to address this issue. Currently you are on 11.20.77, seems like the issue is being addressed in 11.20.97. 

 

https://documentation.commvault.com/11.26/assets/service_pack/updates/11_20_99.htm

Included from Maintenance Release 11.20.97

SLA status is marked as Missed instead of Excluded even when the backup activity is marked as disabled.

4743, 4744

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