+1
I´m trying to restore a SQL database, but it is in pending state and showing the error:
Error Code: [32:392] Description: Mount Volumes failed : [Failed to retrieve VM information from Index Cache] Source: ELB6620, Process: SQLiDA
Any tips?
Thanks.
Best answer by Mike Struening RETIRED
View originalHi
Thank you for the question.
Reading through ticket history for similar errors, the MA might be playing a part.
Since this is probably a Microsoft Windows VM, restoring a SQL DB, please ensure that the MA used to perform the restore is a Windows MA, which should be able to mount the windows volumes during restore.
This issue can occur if a unix MA is selected to perform AppAware SQL restores for a Windows VM.
Thanks,
Stuart
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Hi, Stuart.
Thanks for your answer.
All the medias here are Windows. I have opened a case and the support team is working now and the focus is on index cache problem at the media server.
I´ll post here as soon I have a confirmation of this…
Thanks.
+23
Hey
+1
Yes.
Incident 210701-6
Thanks.
+23
Adding a partial update from the incident as this seems like it might be resolved:
Started a new restore (*From copy precedence 1, rather than from snap; though VM was still from snap*) which is now running. No further OS mount or 3dfs port binding errors seen.
]
-Kayser then tried an out of place restore from SQL side, with name change. This is not supported from VSS.
-Therefore we started it again without the name change and restore is running.
+1
The restore has run with success.
Thanks.
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