I get the above error when try to restore from secondary snap volume. May i know why it cant get snapshot information stored in DB at first place?
Best answer by Jos Meijer
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- Commvault Certified Expert
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23 May 2022
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Hi
A few questions:
- Are you able to find and mount the snapshot manually via array management?
- Can you recover from other snapshots/snapshot tiers?
- Are other operations working as expected when using this media agent?
- is FC zoning is in place to perform the mount?
- Can you communicate with the array control host to initiate the mount?
Hi
i believe it is because the FC zoning. the SVM newly created and did not done any zoning to host yet.
we cant discover/add any LUN from the SVM also.
- Are you able to find and mount the snapshot manually via array management?
Answer: cannot - Can you recover from other snapshots/snapshot tiers?
Answer: from snapshot yes. snapvault cannot. - Are other operations working as expected when using this media agent?
- Answer: Yes
- is FC zoning is in place to perform the mount?
Answer: not yet - Can you communicate with the array control host to initiate the mount?
Answer: yes. able to open / browse from cluster and svm level.
Next Action: i will contact the network team to done the Zoning. Thanks.
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