Question

restore windows machine bare metal 1 touch recovery

  • 18 November 2022
  • 7 replies
  • 148 views

Userlevel 4
Badge +14

Hello,

I backed up a windows 10 Physical client.

I am triying to make a full bare metal restore.

I am using the live CD.

I have this error message.

backup system state is checked on the subclient

any advice please ?

 

The version of Commvault I use is 11.24.34

the 1 touch lice CD is 1Touch_REL11_24_56_WinPE5_1_x64.iso

 

Thank you !


7 replies

Userlevel 6
Badge +14

Good afternoon.  Can you tell me if you selected the option to backup the System State components?

Userlevel 4
Badge +14

Good afternoon.  Can you tell me if you selected the option to backup the System State components?

Hello, Yes, the checkbox is enabled.

 

Userlevel 7
Badge +18

This usually happens when 1-touch components have been filtered out of the system state backup - particularly Offline Files

Please check your global filters and see if any system state components are filtered out

https://documentation.commvault.com/2022e/expert/12736_configuring_global_filters.html

 

Check that none of these are listed:

https://documentation.commvault.com/2022e/expert/62528_critical_and_non_critical_system_state_components_for_windows_file_system.html

Userlevel 4
Badge +14

Hello, very strange behavior.

I have changed from Legacy BIOS to UEFI on the client and restarted.

Just for information I am using Rufus to build bootable USB

I also tried to used a response file. 

 

Now it works fine, after the restore is finished, I have this message and I need to add Mass Storage drivers. Do you know how to do this.

The goal is to replace Acronis solution by Commvault.

 

 

 

Thanks !

Userlevel 7
Badge +18

What is the make and model of the system you are trying to restore?

It means that the 1-touch bootable ISO does not contain drivers that recognize the storage device.

You need to contact the manufacturer or look on their download site for the drivers - then place those on a USB drive inserted into the machine or a network share and select them.

Here is the relevant documentation:https://documentation.commvault.com/2022e/expert/18911_adding_drivers_during_bare_metal_recovery_using_1_touch_for_windows_cross_hardware_restore_01.html

You can also create a customer ISO that includes the required drivers so that it wont ask during recovery. Steps to do that here:

https://documentation.commvault.com/2022e/expert/60432_adding_drivers_using_cloud_services_web_site_01.html

Userlevel 4
Badge +14

@Damian Andre thanks, I will try this.

It is a demo pc Lenovo thinkcentre m93p.

 

Badge +14

Is baremetal supported for a laptop client? to be more specific, a client that is configured as laptop and it shows under the laptop entity in Command Center. I dont seem to find that information.

https://documentation.commvault.com/2022e/essential/86671_laptop.html

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