API 403 forbidden issue

Hi @benjaminas 

Thanks for the question, it looks like ports might be the issue.

There are a few ways to access APIs: Available Web Services for REST API

Usually, I would expect to see an internal request use the Web Server URL over http:81:

 http://web_server_host:81/SearchSvc/CVWebService.svc/.

But the method you have specified is using the Web Console redirector for webconsole/api, but using http.

There is a default redirect on Web Console using http:80, to automatically push connections to https:443.

Please try using https:

https://ipaddressofcommcell/webconsole/api/

Thanks,

Stuart

Hi @benjaminas 

Thank you for the extra details, the 403 response suggests that a connection is being made because the service is returning that error code, so that proves tcp connections are being made.

Something is different from 2 days ago, we need to figure out where.

The Web Console is an endpoint redirect to the actual Web Service, so somewhere the connection is getting denied with 403 forbidden - is it the Web Console part or the follow on Web Server part?

Or potentially some other service in between your API client and the Web Console is interfering with the connection and returning the 403 response.

Are you able to check the webConsole.log on the Web Console machine to see what messages are reported when you make connection request?

Thanks,

Stuart

Hi @benjaminas 

I would like to check the webconsole.log on the Web Console server, because it’s a 403 response, I’m guessing this is coming from Tomcat (or something else) rather than the Web Service (IIS).

We might be reaching the end of what we can achieve here in Community and we may be better served here with a support ticket to progress this issue.

If you do raise a support ticket, please feel free to PM me the number so that I can track internally.

Thanks,

Stuart