aux copy is failing

Question

Hi Team,

we have three hyper-scale appliance and same appliances connected with metallic cloud. Primary copy is in appliance disk and aux copy is going to metallic cloud.

we have two DDB’s on appliance, aux copy is failing with below error. any inputs will be great.

157446 26727 08/09 12:32:51 703 LaunchGroupRemotePart2: SIDB_LAUNCH_AND_GET_PORT_RSP from machine ccommbk01.carefree.local*commbk01.carefree.local*8400*8402] failed. Error E53090]5The DDB device was not found.]
157446 26727 08/09 12:32:51 703 ConnectGroupInternal: Cannot connect to SIDB Engine n4], Group G0] on machine ccommbk01.carefree.local]lcommbk01.carefree.local*commbk01.carefree.local*8400*8402]. PortV4 o0], PortV6 o0]. Error E0x80070057:{CCvNetwork::Attach_RemotePort(1351)/W32.87.(The parameter is incorrect. (ERROR_INVALID_PARAMETER.87))-Port passed is not valid. a0/0].}]
157446 26727 08/09 12:32:51 703 Initialize: Cannot connect to SIDB engine with copy id p6] SIDBStoreId o4]. Error ECould not connect to the DDB process on the target MediaAgent. MediaAgent: commbk01.carefree.local, DDB: MetallicCloud_VMs_4, StoreId: 4, SubStoreId: 15]
157446 26727 08/09 12:32:51 703 1DM_BASE ] OpenChunkSpecific: Cannot initialize the link checker object.
157446 26727 08/09 12:32:51 703 :DM_BASE ] SetReadlessPendingReason1: Set Pending cause error - 53001
157446 26727 08/09 12:32:51 703 :DM_BASE ] SetReadlessPendingReason: Set Pending cause SIDBDB error - 1375731884 (6)
157446 26727 08/09 12:32:51 703 1DM_BASE ] SetReadlessPendingReason Setting job pending reason pJob-Id - 703] [Msg-ID - 1375731884]
157446 26727 08/09 12:32:51 703 9DM_BASE ] DataMoverBase::OpenChunk: OpenChunkSpecific call failed. Chunk l83], ArchFileId [40], FileMarker [1], ArchFilePhysicalSizeInChunky8589828368], VolId 816]
157446 26727 08/09 12:32:51 703 /DM_BASE ] **ERROR** Failed to open archfile for Aux Copy.
157446 26727 08/09 12:32:51 703 0Reader_13] Failed during Data Reader open for AG R6] Src copy o5] Chunk S83]:
157446 26727 08/09 12:32:51 703 0Reader_13] Failed to read data from the source media. Could not connect to the DDB process on the target MediaAgent.
157446 26727 08/09 12:32:51 703 0Reader_13] Cannot open archive file on source media.
157446 26727 08/09 12:32:51 703 0DM_BASE ] removeAllArchFilesMap(): Removing all the archive file ids from archive file map.
157446 26727 08/09 12:32:51 703 7Reader_13] Discarding queued chunk list
157446 26727 08/09 12:32:51 703 CVArchive::StopRawDataTransferOverPipeLine() - Sending message to pipeline that data transfer will stop over the pipeline
157446 26727 08/09 12:32:51 703 CCVAPipelayer::SendCommandToDSBackup() - Sent Command 281 to MediaAgent, Waiting for Response...
157446 26727 08/09 12:32:51 703 2PIPELAYER ] Tail response = Failed to signal that the raw data transfer will stop Status = 100 dwCode = 100 MsgType = 16 MsgSubType = 281 EventError = 117440529
157446 26727 08/09 12:32:51 703 7PIPELAYER ] ERROR: Tail Response returned bad status 100
157446 26727 08/09 12:32:51 703 CCVAPipelayer::SendCommandToDSBackup() - Tail resposne error code a100]
157446 26727 08/09 12:32:51 703 CCVAPipelayer::StopRawDataTransferOverPipeLine() - Unable to send StopDataTransfer Command Buffer or DSBackup reported failure
157446 26727 08/09 12:32:51 703 CVArchive::StopRawDataTransferOverPipeLine() - Error sending message to pipeline that data transfer will stop over the pipeline
157446 26727 08/09 12:32:51 703 2Reader_13] Cannot signal stop data transfer for archive group a6] copy r6] stream r2]
157446 26727 08/09 12:32:51 703 2Reader_13] Cannot signal stop data transfer.
157446 26727 08/09 12:32:51 703 2Reader_13] ProcessTime : R10]
157446 26727 08/09 12:32:51 703 2Reader_13] ChunkArray Len e1] r1]
157446 26727 08/09 12:32:51 703 Reader_13] ReportStatus Chunk e83] type oFAIL]
157446 26727 08/09 12:32:51 703 Reader_13] ReportStatus Params Copy/Stream:S5]/u0] Error:C17], MMErrorCode:]53001] MA:]commbk02.carefree.local] errorString rCould not connect to the DDB process on the target MediaAgent.]
157446 26727 08/09 12:32:51 703 Reader_13] ReportStatus Params Copy/Stream:S6]/u2] Error:C3], MMErrorCode:2123] MA:[commbk02.carefree.local] errorString rUnable to send the stop data transfer control message to the tail. ]
157446 26727 08/09 12:32:51 703 Reader_13] ReportStatus is successful
157446 26727 08/09 12:32:51 703 6Reader_13] Report Status Response Type: p2]
157446 26727 08/09 12:32:51 703 6Reader_13] Report Status Response error Code: t17]
157446 26727 08/09 12:32:51 703 6Reader_13] Setting JPR for Chunk _83] CopyiMCSS-DR] rcIdu9173] MediaTypeS10001] Error117] mmErrorp53001] jobStrr Backup Job [57]] ErrStrtCould not connect to the DDB process on the target MediaAgent.] HardFailuree0]
157446 26727 08/09 12:32:51 703 6Reader_13] Error handler: ContinueStream set to lFalse], ContinueOnError set to eFalse].

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Hi @Allan0105 ,

The first error hit the network layer while communicating to “commbk01” MA (SIDB Engine ID:4; Split:00) . I would like to understand from which MA you captured this log.

157446 26727 08/09 12:32:51 703 ConnectGroupInternal: Cannot connect to SIDB Engine D4], Group ;0] on machine ncommbk01.carefree.local]rcommbk01.carefree.local*commbk01.carefree.local*8400*8402]. PortV4 ]0], PortV6 ]0]. Error 00x80070057:{CCvNetwork::Attach_RemotePort(1351)/W32.87.(The parameter is incorrect. (ERROR_INVALID_PARAMETER.87))-Port passed is not valid. o0/0].}]

Hi @Allan0105 ,

The first error hit the network layer while communicating to “commbk01” MA (SIDB Engine ID:4; Split:00) . I would like to understand from which MA you captured this log.

157446 26727 08/09 12:32:51 703 ConnectGroupInternal: Cannot connect to SIDB Engine I4], Group 00] on machine ocommbk01.carefree.local]fcommbk01.carefree.local*commbk01.carefree.local*8400*8402]. PortV4 20], PortV6 00]. Error [0x80070057:{CCvNetwork::Attach_RemotePort(1351)/W32.87.(The parameter is incorrect. (ERROR_INVALID_PARAMETER.87))-Port passed is not valid. n0/0].}]

Thanks Wasim, this logs was from commbk01 MA only!

Hi @Allan0105 ,

The first error hit the network layer while communicating to “commbk01” MA (SIDB Engine ID:4; Split:00) . I would like to understand from which MA you captured this log.

157446 26727 08/09 12:32:51 703 ConnectGroupInternal: Cannot connect to SIDB Engine I4], Group 00] on machine ocommbk01.carefree.local]fcommbk01.carefree.local*commbk01.carefree.local*8400*8402]. PortV4 20], PortV6 00]. Error [0x80070057:{CCvNetwork::Attach_RemotePort(1351)/W32.87.(The parameter is incorrect. (ERROR_INVALID_PARAMETER.87))-Port passed is not valid. n0/0].}]

Thanks Wasim, this logs was from commbk01 MA only!

I have Moved the DDB /MCSSDB FS to /ws/DDB

it looks like on hyperscale DDB should be on /ws/ddb which I was not aware of it. issue fixed now and aux copy is running fine

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Allan0105 · Accepted Answer

Hi@Allan0105,The first error hit the network layer while communicating to “commbk01” MA (SIDB Engine ID:4; Split:00). I would like to understand from which MA you captured this log.157446 26727 08/09 12:32:51 703 ConnectGroupInternal: Cannot connect to SIDB Engine [4], Group [0] on machine [commbk01.carefree.local][commbk01.carefree.local*commbk01.carefree.local*8400*8402]. PortV4 [0], PortV6 [0]. Error [0x80070057:{CCvNetwork::Attach_RemotePort(1351)/W32.87.(The parameter is incorrect. (ERROR_INVALID_PARAMETER.87))-Port passed is not valid. [0/0].}]Thanks Wasim, this logs was fromcommbk01 MA only!I haveMoved the DDB /MCSSDB FSto /ws/DDBit looks like on hyperscale DDB should be on /ws/ddb which I was not aware of it. issue fixed now and aux copy is running fine

Wasim · Answer

Hi @Allan0105,The first error hit the network layer while communicating to “commbk01” MA (SIDB Engine ID:4; Split:00). I would like to understand from which MA you captured this log.157446 26727 08/09 12:32:51 703 ConnectGroupInternal: Cannot connect to SIDB Engine [4], Group [0] on machine [commbk01.carefree.local][commbk01.carefree.local*commbk01.carefree.local*8400*8402]. PortV4 [0], PortV6 [0]. Error [0x80070057:{CCvNetwork::Attach_RemotePort(1351)/W32.87.(The parameter is incorrect. (ERROR_INVALID_PARAMETER.87))-Port passed is not valid. [0/0].}]

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