Question

Auxilary Copy failed with error [62:1243] [13:138]

  • 2 October 2023
  • 1 reply
  • 255 views

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Hello everyone,

I need help with the following error.

When I tried to run my Aux Copy it failed with error [13:138] then I added some additional settings in the MediaAgent so the error disappeared and when the job started again I got another error [62:1243]. below the two errors .


Error Code: [13:138] Description: Error occurred while processing chunk [3884774] in media [V_1028949], at the time of error in library [SP_B7_EndPoint_01] and mount path [[MediaAG7] /data], for storage policy [EndPoint] copy [synchronous copy] MediaAgent [madr03]: Backup Job [296892]. Unable to setup the copy pipeline. Please check connectivity between Source MA [MediaAG7] and Destination MA [madr03]. Source: MediaAG7, Process: CVJobReplicatorODS  Error occurred while processing chunk [3884772] in media [V_1036778], at the time of error in library [SP_B7_EndPoint_01] and mount path [[MediaAG7] /data], for storage policy [EndPoint] copy [synchronous copy] MediaAgent [madr05]: Backup Job [296892]. Unable to setup the copy pipeline. Please check connectivity between Source MA [MediaAG7] and Destination MA [madr05]. Source: MediaAG7, Process: CVJobReplicatorODS  Error occurred while processing chunk [3883296] in media [V_1028948], at the time of error in library [SP_B7_EndPoint_01] and mount path [[MediaAG7] /data], for stora  

 


Error Code: [62:1243] Description: Failed to Copy or verify Chunk [3915968] in media [CV_MAGNETIC], Storage Policy [EndPoint], Copy [Primary], Host [MediaAG7.cairo.telecomegpt.corp], Path [/data/EHI50Q_09.20.2023_12.06/CV_MAGNETIC/V_1028949], File Number [37], Backup Jobs []. Could not connect to the CVD on the target MediaAgent to launch the DDB engine. Could not connect to the CVD on the target MediaAgent to launch the DDB engine. Source: MediaAG7, Process: CVJobReplicatorODS  Failed to Copy or verify Chunk [3915667] in media [CV_MAGNETIC], Storage Policy [EndPoint], Copy [Primary], Host [MediaAG7.cairo.telecomegpt.corp], Path [/data/EHI50Q_09.20.2023_12.06/CV_MAGNETIC/V_1028947], File Number [95], Backup Jobs []. Could not connect to the CVD on the target MediaAgent to launch the DDB engine. Could not connect to the CVD on the target MediaAgent to launch the DDB engine. Source: MediaAG7, Process: CVJobReplicatorODS  Failed to Copy or verify Chunk [3915325] in media [CV_MAGNETIC], Storage Policy [EndPoint], Copy [Primary]  


1 reply

Userlevel 5
Badge +14

Hello @Saadhom 

The errors indicate an issue connecting to the DDB MediaAgents on the target copy.

Can you confirm if you can CVPing ports 8400 & 8403 bi-directionbal between the MediaAgents? 

https://kb.commvault.com/article/69024

Are there any Commvault Network Route rules in place?

https://documentation.commvault.com/2023e/expert/7170_network_routes.html

 

If this was working and all of a sudden stopped working with these, errors and nothing has changed in Commvault, I would recommend engaging your Network Team to investigate the connectivity between the source and destination MediaAgents.

 

Thank you,

Collin

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