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Hello,

if i try to create a plan via CommandCenter i got a server error 500.

Anyone has a idea what the error is? Already restartet tomact, iis reset done.

The Webserver log shows the following:

15976 14    02/20 10:29:25 14  xxxxx\xxxxx  - WEBAPI-STARTED processing [post]:[/V4/ServerPlan] request. : /V4/ServerPlan : AdditionalInfo[ ConsoleType[AdminConsole]]
15976 14 02/20 10:29:25 14 xxxxx\xxxxx GetStorageCopyPolicyInfoFromCreateBackupDestination - unexpected exception : Exception : 'System.NullReferenceException: Object reference not set to an instance of an object.
at CV.WebServer.Handlers.Plan.CVEdgePlanV3.GetStorageCopyPolicyInfoFromCreateBackupDestination(CreatePlanBackupDestination dest, Boolean dedupStorage, Boolean isPrimaryStorage)
at CV.WebServer.Handlers.Plan.CVServerPlanV3.GetStorageFromCreateServerPlan(CreatePlanReq req, CreateServerPlan v3Req)
at CV.WebServer.Handlers.Plan.CVServerPlanV3.TranslateCreateServerPlanToCreatePlanReq(CreatePlanReq req, CreateServerPlan v3Req)
at CV.WebServer.Handlers.Plan.CVServerPlanV3.CreateServerPlan(CreateServerPlan v3Req)
at CV.WebServer.Controllers.V3.V3PlanController.CreateServerPlan(CreateServerPlan request)
at lambda_method410(Closure , Object , Object[] )
at Microsoft.AspNetCore.Mvc.Infrastructure.ActionMethodExecutor.SyncActionResultExecutor.Execute(IActionResultTypeMapper mapper, ObjectMethodExecutor executor, Object controller, Object[] arguments)
at Microsoft.AspNetCore.Mvc.Infrastructure.ControllerActionInvoker.InvokeActionMethodAsync()
at Microsoft.AspNetCore.Mvc.Infrastructure.ControllerActionInvoker.Next(State& next, Scope& scope, Object& state, Boolean& isCompleted)
at Microsoft.AspNetCore.Mvc.Infrastructure.ControllerActionInvoker.InvokeNextActionFilterAsync()
--- End of stack trace from previous location ---
at Microsoft.AspNetCore.Mvc.Infrastructure.ControllerActionInvoker.Rethrow(ActionExecutedContextSealed context)
at Microsoft.AspNetCore.Mvc.Infrastructure.ControllerActionInvoker.Next(State& next, Scope& scope, Object& state, Boolean& isCompleted)
at Microsoft.AspNetCore.Mvc.Infrastructure.ControllerActionInvoker.InvokeInnerFilterAsync()
--- End of stack trace from previous location ---
at Microsoft.AspNetCore.Mvc.Infrastructure.ResourceInvoker.<InvokeNextExceptionFilterAsync>g__Awaited|26_0(ResourceInvoker invoker, Task lastTask, State next, Scope scope, Object state, Boolean isCompleted)'] Response status code set to HttpStatusCode.InternalServerError (500)
15976 14 02/20 10:29:25 14 xxxxx\xxxxx Invoke - WEBAPI-FINISHED processing [post]:[/CVWebService.svc/V4/ServerPlan] in [341] ms; HTTP code 'InternalServerError'

CommServe 11.30.28

Windows Server 2019 Datacenter

 


Regards

Hi @ramtamtam ,

Can you perform IIS reset and restart Tomcat and MongoDB Services again please?

Otherwise, are you able to log a case with us please?

Best Regards,

Sebastien


Hello,

problem is solved.

Incident: 230220-399
This issue is addressed under formID 4849
The fix is available as par of FR30 MR33.

Regards,

André


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