Skip to main content

Hello Commvault Community,

We have development commcell to test VMware and Nutanix Backup. We managed to add both to the Commcell environment, but somehow it always failed to fetch information about VM list in the VM group sections. And it only happened in the Command Center, we manage to browse fine in the Console.

Is there any fix or log we can check for this issue.

Note:

  • CS, MA, Commandcenter is in single machine.

Screenshot attached.

Hello @fariz kuswaradhana 

Could you please restart the Tomcat service?

If the issue persists, kindly share the CommservSurveyUtility.log

Since you mentioned that this problem occurred with the hypervisor backup info, we also need to check the CVEntityCache.log 

Best Regards,
Mohamed Ramadan
Data Protection Specialist

Hello @fariz kuswaradhana 

Is this the issue with only VM listing screen? Can you try other solutions too? If the issue persists, can you please restart services once on Webserver. If nothing helps, please reach out to support. 

Please do provide feedback as if the issue does get resolved.

 

Thanks

Bhavyan

Hi All,

I’ve restarted the services from Process Manager. Also checked the CVEntityCache.log, saw no issue as the status “GET entity request completed with status tSUCCESS] (screenshot attached). Also attached capture from CommservSurveyUtility.log.

Apologize for the log capture not text-based, as the machine is in isolated environment.

 

Thanks,

hello @fariz kuswaradhana 

Thanks for the update!
 

As you noted in the CVEntityCache.log, there's no issue connecting to MongoDB and collecting VM group info. However, there seems to be a problem with the SignalR Service in the CommservSurveyUtility, which handles real-time communications with your web server, as shown in the screenshot below.

 

Could you please check the Webserver.log? If you don't find any errors, try stopping the Commserver services and performing an IIS reset.
 

No need to apologize—an isolated CommCell environment is definitely the best practice dude 😉
 

Come on, @Bhavyan M If you come from a Linux background, you won't give up this quickly! 😎

Best Regards,
Mohamed Ramadan
Data Protection Specialist

 

Hi @fariz kuswaradhana 

Can you please open support ticket for the same? We need to check your logs to check this further.

 

Thanks

Bhavyan

hello @fariz kuswaradhana 

Thanks for the update!
 

As you noted in the CVEntityCache.log, there's no issue connecting to MongoDB and collecting VM group info. However, there seems to be a problem with the SignalR Service in the CommservSurveyUtility, which handles real-time communications with your web server, as shown in the screenshot below.

 

The survey utility is metrics reporting back to cloud.commvault.com - that is normal if you have no internet access granted to the CommServe, so I’d say this is an unrelated issue :)

Reply


Terms & ConditionsCookie settings