Hi,
Has anyone come across a quarantine issue on commvault files by checkpoint endpoint antivirus ? It seems like the files are not signed hence, they are recognized by checkpoint as malware or other menaces. If so, how have you been able to work around it?
Regards.
Hello
May I know if you have the exclusions in the AV for Commvault?
https://documentation.commvault.com/2023e/essential/8665_antivirus_exclusions_for_windows.html
Best,
Rajiv Singal
Hi
I checked your question and it looks like the Anti-virus exclusions as recommended by Commvault documents are not placed.
you could check the below articles on Antivirus Exclusions and add the Commvault recommanded folders/services in Exclusion list:
Antivirus Exclusions for Windows
https://documentation.commvault.com/2023e/essential/8665_antivirus_exclusions_for_windows.html
Recommended Antivirus Exclusions for UNIX and Mac
ttps://documentation.commvault.com/2023e/essential/8670_recommended_antivirus_exclusions_for_unix_and_mac.html
Please feel free to Report any issue if you face any Security Vulnerability:
Refer: Https://documentation.commvault.com/2022e/essential/146231_security_vulnerability_and_reporting.html
We managed to configure the exclusions with the help of Checkpoint support.
in case there is a need for you to verify exclusions are in place , you could do so by running Process Monitor https://learn.microsoft.com/en-us/sysinternals/downloads/procmon against Commvault Folders/Executables.
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