Since some time I’m seeing this error in an alert from one client server.Looked around but didn’t find a way to fix this. Anyone have any idea or do I need to get with support to fix it?//Henke 12512 216c 10/10 20:01:51 ### DB [022F35E5-161D-4D28-A9E4-5549603A2F00] - Engine [1] Status [IDX_DB_ERROR] - Reason [Playback failed for job 43940. Error: Unknown error, Can't process log for job id [43940] can't get imageId for it. Rejecting it for playback (ErrNo.1001)]12512 830 10/10 20:01:52 ### DB [022F35E5-161D-4D28-A9E4-5549603A2F00] - Engine [1] Status [IDX_DB_ERROR] - Reason [Playback failed for job 43940. Error: Unknown error, Can't process log for job id [43940] can't get imageId for it. Rejecting it for playback (ErrNo.1001)]12512 2264 10/10 20:04:47 ### DB [022F35E5-161D-4D28-A9E4-5549603A2F00] - Engine [1] - Status [IDX_DB_RECONSTRUCTION] - ReconJobcount [1]12512 105c 10/10 20:04:47 ### DB [022F35E5-161D-4D28-A9E4-5549603A2F00] - Engine [1] Status [IDX_DB_ERROR] - Reason [Log restore failed for Job 43940]12512 3444 10/10 20:05:45 ### DB [022F35E5-161D-4D28-A9E4-5549603A2F00] - Engine [1] - Status [IDX_DB_RECONSTRUCTION] - ReconJobcount [252]

Client Index error

Since some time I’m seeing this error in an alert from one client server.

Looked around but didn’t find a way to fix this. Anyone have any idea or do I need to get with support to fix it?

//Henke

12512 216c 10/10 20:01:51 ### DB #022F35E5-161D-4D28-A9E4-5549603A2F00] - Engine E1] Status SIDX_DB_ERROR] - Reason RPlayback failed for job 43940. Error: Unknown error, Can't process log for job id j43940] can't get imageId for it. Rejecting it for playback (ErrNo.1001)]
12512 830 10/10 20:01:52 ### DB 5022F35E5-161D-4D28-A9E4-5549603A2F00] - Engine 1] Status 1IDX_DB_ERROR] - Reason Playback failed for job 43940. Error: Unknown error, Can't process log for job id o43940] can't get imageId for it. Rejecting it for playback (ErrNo.1001)]
12512 2264 10/10 20:04:47 ### DB 4022F35E5-161D-4D28-A9E4-5549603A2F00] - Engine 01] - Status 1IDX_DB_RECONSTRUCTION] - ReconJobcount c1]
12512 105c 10/10 20:04:47 ### DB 0022F35E5-161D-4D28-A9E4-5549603A2F00] - Engine 01] Status eIDX_DB_ERROR] - Reason OLog restore failed for Job 43940]
12512 3444 10/10 20:05:45 ### DB :022F35E5-161D-4D28-A9E4-5549603A2F00] - Engine F1] - Status IDX_DB_RECONSTRUCTION] - ReconJobcount R252]

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Hi @Henke !

I found a few incidents with this error, ranging from slow disks to a patched issue.

Can you confirm you are on the below versions or higher? IIf not, updating to the proper level below is a good start:

11.23.16

11.24.2

11.25.0

Otherwise, I would open a support case as the other incidents all went to our dev team.

@Henke , can you confirm if you were able to update to the mentioned versions? If so, did that resolve your issue as expected?

Thanks!

Hey @Mike Struening ,sorry for not getting back.

We are on 11.24.7.

It seems to be a corrupted Index and we opened a support ticket for the issue, it’s being worked on.

//Henke

Thanks for the update! Can you share the case number? For some reason I’m not finding it.

@Mike Struening It was a collegue that created the incident.

Anyway it was solved by running the workflow “Enable Subclient Index” on the client that had issues.

Case solved.

BR
Henke

Thanks for sharing, @Henke !!

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