Solved

Client Index error

  • 22 October 2021
  • 6 replies
  • 1170 views

Userlevel 4
Badge +13

Since some time I’m seeing this error in an alert from one client server.

Looked around but didn’t find a way to fix this. Anyone have any idea or do I need to get with support to fix it?

//Henke

 

 

12512 216c  10/10 20:01:51 ### DB [022F35E5-161D-4D28-A9E4-5549603A2F00] - Engine [1] Status [IDX_DB_ERROR] - Reason [Playback failed for job 43940. Error: Unknown error, Can't process log for job id [43940] can't get imageId for it. Rejecting it for playback  (ErrNo.1001)]
12512 830   10/10 20:01:52 ### DB [022F35E5-161D-4D28-A9E4-5549603A2F00] - Engine [1] Status [IDX_DB_ERROR] - Reason [Playback failed for job 43940. Error: Unknown error, Can't process log for job id [43940] can't get imageId for it. Rejecting it for playback  (ErrNo.1001)]
12512 2264  10/10 20:04:47 ### DB [022F35E5-161D-4D28-A9E4-5549603A2F00] - Engine [1] - Status [IDX_DB_RECONSTRUCTION] - ReconJobcount [1]
12512 105c  10/10 20:04:47 ### DB [022F35E5-161D-4D28-A9E4-5549603A2F00] - Engine [1] Status [IDX_DB_ERROR] - Reason [Log restore failed for Job 43940]
12512 3444  10/10 20:05:45 ### DB [022F35E5-161D-4D28-A9E4-5549603A2F00] - Engine [1] - Status [IDX_DB_RECONSTRUCTION] - ReconJobcount [252]

 

icon

Best answer by Henke 3 November 2021, 08:18

View original

6 replies

Userlevel 7
Badge +23

Hi @Henke !

I found a few incidents with this error, ranging from slow disks to a patched issue.

Can you confirm you are on the below versions or higher?  IIf not, updating to the proper level below is a good start:

11.23.16

11.24.2

11.25.0

Otherwise, I would open a support case as the other incidents all went to our dev team.

 

Userlevel 4
Badge +13

@Mike Struening It was a collegue that created the incident.

Anyway it was solved by running the workflow “Enable Subclient Index” on the client that had issues.

Case solved.

BR
Henke

Userlevel 7
Badge +23

Thanks for sharing, @Henke !!

Userlevel 7
Badge +23

@Henke , can you confirm if you were able to update to the mentioned versions?  If so, did that resolve your issue as expected?

Thanks!

Userlevel 4
Badge +13

Hey @Mike Struening ,sorry for not getting back.

We are on 11.24.7.

It seems to be a corrupted Index and we opened a support ticket for the issue, it’s being worked on.

 

//Henke

Userlevel 7
Badge +23

Thanks for the update!  Can you share the case number?  For some reason I’m not finding it.

Reply