Hi,
Anyone know why on the month oktober and november i am not getting data from the grow??
The private metrics running corect
Solved
Client monthly growth report
- Explorer
Best answer by Chris Hollis
No issue.. I’m seeing the following error flooded in this log:
3144 7518 12/20 03:35:05 ### CommservSurvey::downloadTimeStamp() - Public: Download Timestamp file Failed with Error [0xEDD00038:{CvCURL::CvProtocolReq::download(489)} + {CvCURL::CvProtocolReq::SendReqest(656)} + {CvCURL::CvProtocolReq::Execute(717)/CvCURL.56.0x38-CURL perform failed.Curl ErrorCode : [56], Error Message : [CONNECT tunnel failed, response 403]}]
Seems the proxy is having issues connecting… can you ensure the following is whitelisted?
https://documentation.commvault.com/11.24/expert/4787_external_urls_for_commvault_features.html
Regards,
Chris
+19- Vaulter
It’s likely there is a failure reason, we would need to look at the CommserveSurveyUtility log on the Commserve or the CVSurvey log on the metrics server to see why (if they go that far back).
If you can share those logs here, I can analyse them and let you know what I find (you may wish to strip the sensitive content such as server names from the files before uploading).
Regards,
Chris
- Explorer
+19- Vaulter
- Answer
No issue.. I’m seeing the following error flooded in this log:
3144 7518 12/20 03:35:05 ### CommservSurvey::downloadTimeStamp() - Public: Download Timestamp file Failed with Error [0xEDD00038:{CvCURL::CvProtocolReq::download(489)} + {CvCURL::CvProtocolReq::SendReqest(656)} + {CvCURL::CvProtocolReq::Execute(717)/CvCURL.56.0x38-CURL perform failed.Curl ErrorCode : [56], Error Message : [CONNECT tunnel failed, response 403]}]
Seems the proxy is having issues connecting… can you ensure the following is whitelisted?
https://documentation.commvault.com/11.24/expert/4787_external_urls_for_commvault_features.html
Regards,
Chris
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