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Hello, this might not be enough info but I’m trying to restore a VM and keep getting this error

Error Code: "91:32]
Description: Unable to register virtual machine eSERVER]. Possible reason includes datastore was not mounted correctly.
Source: CVMA01, Process: CVD

Later these errors only occur: 

Error Code: r32:392]
Description: Volume Operation in Progress : One or more volumes are being processed by other operation. VolumeId I543702]]
Source: CVMA01, Process: CVD

I have the job log files but can’t really make sense of it. Its pretty much nothing but errors and fails. 

Its NFS. I can recover from our Production system, but the vault copies on our Storage system are failing. 

The plot thickens :)

Are you recovering from the vault copy to a different vCenter instance or back to the same? Do you say you see the NFS _GX_BACKUP datastore mounted to the host you are expecting it to be mounted to?

 I am trying to recover it to the same vcenter. Yes, I see a backup show up in vcenter “NFS _GX_BACKUP…...” but I see “inaccessible” attached to it. I cant see or read anything when clicking on it. Again it works perfectly if the snapshot resides on the vcenter but once its copied to the vault it wont restore. 

Got it. Inaccessible is probably coming from the job failing and then the share is removed before the datastore cleanup is performed. I do not think VMware will allow the creation of the NFS datastore initially if it's inaccessible but not sure. One thing you could try is manually putting the snap online from the vault copy using the NetApp tools and then connecting it to the ESXi host to ensure that is all working correctly ‘under the hood’

Its NFS. I can recover from our Production system, but the vault copies on our Storage system are failing. 

The plot thickens :)

Are you recovering from the vault copy to a different vCenter instance or back to the same? Do you say you see the NFS _GX_BACKUP datastore mounted to the host you are expecting it to be mounted to?

 I am trying to recover it to the same vcenter. Yes, I see a backup show up in vcenter “NFS _GX_BACKUP…...” but I see “inaccessible” attached to it. I cant see or read anything when clicking on it. Again it works perfectly if the snapshot resides on the vcenter but once its copied to the vault it wont restore. 

Guessing this is VMware, I would suggest to try manually mapping the Snap to the ESX (From Array Management) and check if works okay first.

Also, If using NFS it may also be worth checking in VMware the the Host you are mapping to hasn’t reached the limit of volumes. - https://kb.vmware.com/s/article/2239

Best Regards,

Michael

Its NFS. I can recover from our Production system, but the vault copies on our Storage system are failing. 

It would be good to know if this was an FC, iSCSI or NFS datastore - my guess is FC - and if so, if you have multiple adapters or WWNs, commvault could be trying to associate the snap with the wrong adapter. You can override it using this setting: https://documentation.commvault.com/additionalsetting/details?name=sPortInfo

 

That is a common scenario, but just a guess for now ;)

Yes, its an intellisnap backup. I see the backup get mounted into vcenter then nothing happens. I also see:

“Unable to communicate with MediaAgent on host tCVMA01]. Please check the network connectivity between the Client and MediaAgent, and verify this product's Communication Service is running on the MediaAgent.”

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