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Failed to Find Tunnel to Server

  • 6 December 2022
  • 1 reply
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After building out a server and attempting to add it into commvault, I’m running into error flags. This is what I get within EVMgrS log. 

10344 3308  12/06 09:50:21 ### ERROR: CvFwClient::connect(): Connect to <IP Address>:8400 failed: Connection timed out
10344 3308  12/06 09:50:46 ### ERROR: CvFwClient::connect(): Failed to find tunnel to <server>
10344 3308  12/06 09:51:07 ### ERROR: CvFwClient::connect(): Connect to <IP address>:8400 failed: Connection timed out
10344 3308  12/06 09:51:07 ### LibConfigAppClientProp::onMsgPreconfigureClient() - Failure in ConfigurePreImagedClient.Check for CvInstallManager.log
10344 3308  12/06 09:51:08 ### LibConfigAppClientProp::onMsgPreconfigureClient() - Registration of Client:[] is failed.
10344 3308  12/06 09:51:08 ### operateEntityClientProperties() - Unable to register client
10344 248c  12/06 09:51:21 ### CWorkQueueAdmin::ProcessEndJobRequest() - Received request for job end token with parameters : [<?xml version="1.0" encoding="UTF-8" standalone="no" ?><TMMsg_JMEndJobReq jobID="2492719" jobStatus="1"/>]

 

Any suggestions on where I could start for a solution would be great. 

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Best answer by Matt Medvedeff 7 December 2022, 15:50

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Hello @itmajor5 

Is there a firewall or any port restrictions between the Commserve and the Client? If so, you will need to make sure to configure the network route during the push install - 

ttps://documentation.commvault.com/2022e/expert/7332_configuring_network_routes_during_installation.html

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