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failed to set new job results directory on client

  • October 10, 2022
  • 7 replies
  • 1384 views

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Question:

I am not able to change the job results drive from H to G.

G:\Program Files\Commvault\ContentStore\JobResults

The error i receive is 

 

 

Do I have to add the full path Program Files\Commvault\ContentStore\JobResults or can I just set the job results directory to G:\

 

 

Best answer by gary mcneely

solution was to  reinstall the file system agent on on of the nodes

7 replies

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  • Vaulter
  • October 10, 2022

Hi Gary,

Please create a new folder under the root of the drive and attempt the setup again.


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  • Author
  • Novice
  • October 10, 2022

I changed it to G:\Program Files\Commvault\ContentStore\JobResults_1 but still get the  same error

 

 


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  • Vaulter
  • October 10, 2022

Could you please try G:\CV_Results?

 

Also if you can upload the CV Job Results log, it could provide us additional details.


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  • Author
  • Novice
  • October 10, 2022

 same error when changing to G:\CV_Results

 


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  • Vaulter
  • October 10, 2022

Could you please upload the set logs for the CS to the CCID and I will be able to review this and provide you next steps.


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  • Vaulter
  • October 10, 2022

It seems the CS wasn’t able to stablish the communication to the end client  as the unable to execute the move operation.

10508 2fd8  10/10 13:46:08 ####### operateEntityClientProperties() - Unable to setClientProperties.
10508 838   10/10 13:47:33 ####### LibConfigAppClientProp::setGeneralProperties() - Job result directory is updated as [G:\Program Files\Commvault\ContentStore\JobResults_1\JobResults]
10508 838   10/10 13:47:34 ####### LibConfigAppClientProp::setClientProperties() - Remote execute moveDir.exe
10508 838   10/10 13:47:34 ####### LibConfigAppClientProp::remoteChangeJobResultDirectory() - Error returned from executeRemoteCommand movedir.exe. Error:[0x80070306:{CCvNetwork::ExecRemoteCmdAndWait(2795)} + {CCvNetwork::ExecRemoteCmdAndWait(2776)/W32.774.(One or more errors occurred while processing the request. (ERROR_ERRORS_ENCOUNTERED.774))-Executable file not found.}]
10508 838   10/10 13:47:34 ####### EntityProperties::dumpResponse() - Rolled back transaction


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  • Author
  • Novice
  • Answer
  • October 12, 2022

solution was to  reinstall the file system agent on on of the nodes