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Question

Install keep producing duplicate client

  • 6 December 2022
  • 3 replies
  • 43 views
chrisknows
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I was working on a client that seemed to have a corrupted install.

 

I uninstalled the client, and reinstalled and crap. it produced a duplicate instead of connecting to existing client, is there a way to force the client to associate properly?

The poster formerly known as @christopherlecky

3 replies

Mike Struening RETIRED
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Userlevel 7
Badge +23

Scrapped the duplicate and approved this one.

Sounds like it created an ID in the database insofar that there was an entry to make it unique, but not so far to cause the reinstall to ‘connect’ to the existing entry.

I’m not aware of any easy cleanup; would reach out to support and have this (likely) escalated.

https://www.linkedin.com/in/michael-struening
Aplynx
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Userlevel 6
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What service pack is the installer from? 

Are you making sure to match the client name and hostname to the existing in the GUI? 

A push install from the existing machine would negate this. 

Just make sure you do a remote uninstall first with the uninstall even if can’t communicate with the remote machine first or you won’t be given credentials for the install.

Liam
clecky
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Userlevel 2
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@Aplynx Client name and hostname match which is why this has me scratching my head. Push install from the client isnt an option as SSH is blocked to this client. 
I even tried a decoupled install and got the same result. 
I was hoping I wouldn’t have to escalate to a ticket.

 

is there a way to specify which client to connect to via clientid? 

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