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I have the following issue:

-OS was upgraded from debian 9 to debian 12

​​​​​​​-backup services not starting anymore since then

-uninstalled and reinstalled locally interactive 32.49, but the backup agent is being stuck forever on Starting Services phase 

-downloaded new interactive fresh pkg 32.59, but the same issue

-i cannot find too much in the logs

-tried to start services manually, but only cvfwd started, while the other services not (no error displayed):

/opt/commvault/Base/svc_ctrl -focus Instance001 -start cvd
/opt/commvault/Base/svc_ctrl -focus Instance001 -start cvlaunchd

/opt/commvault/Base/svc_ctrl -focus Instance001 -start ClMgrS
/opt/commvault/Base/svc_ctrl -focus Instance001 -start cvfwd​​​​​​​

-verified before if there is anything else listening on CVD and CVFWD (CVD is using default 8400 port, CVFWD 8600) + checked and manually deleted leftover folders if any: Commvault Installation folder; Log folder; Registry folder + checked for orphaned commvault processes 

Any idea what can i check more?

I can see this, but I understood from Linux team that selinux is not used (disabled):

 

629809 140357155067776 09/20 10:16:10 ###  cvInstallUserName = eroot]
629809 140357155067776 09/20 10:16:10 ###  selinux_context_applied before:None
629809 140357155067776 09/20 10:16:10 ###  constants.NEW_INSTANCE:True constants.is_linux:True constants.UPGRADE_TYPE:0 
629809 140357155067776 09/20 10:16:10 ###  Executing: getenforce eGALAXY_INST=Instance001]
629809 140357155067776 09/20 10:16:10 ###  output = /bin/sh: 1: getenforce: not found
, retcode = 127
629809 140357155067776 09/20 10:16:10 ###  getenforce command failed
629809 140357155067776 09/20 10:16:10 ###  Setting permissions . . . finished.
629809 140357155067776 09/20 10:16:10 ###  Starting services . . . started.
629809 140357155067776 09/20 10:16:10 ###  Starting services as user root
629809 140357155067776 09/20 10:16:10 ###  LD_LIBRARY_PATH = /opt/commvault/Base:/root/.gxsetup/cvpkgadd
629809 140357155067776 09/20 10:16:10 ###  Executing: /opt/commvault/Base/Galaxy -instance Instance001 start tGALAXY_INST=Instance001]
 


cvd.log should show something interesting and potentially messages/syslog


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