Hello!
Can anyone tell me which logs I should start with when troubleshooting the issue that cache won’t update? this is an MS365 Exchange Online backup job.
Should I use the logs on the index/access node or the commserve server, or both, and what are the logs called?
I am not getting a “wrong password” error, and I have checked that MFA is disabled for the service account.
Hello
If you are doing a “Refresh Cache” operation, you’ll want to look at CvMailDiscover.log and CvrTagCreator.log on the access node. Looking at the time of the last successful discover, I believe you will need to configure the v3 Exchange Online PowerShell Module:
https://kb.commvault.com/article/81432
Thank you very much
(I actually failed at first because i managed to select Category: MSExchangeDBAgent and not MSAgent…. for the nUseExoPsV2 setting. But realized my mistake soon enough.)
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