how to modify the Mail Address in the Notification for sendlog.
Whenever we tried to initiate the send log by default mail address are getting displayed.
Solved
SendLog file e-mail configuration need to be modified
- Vaulter
Best answer by Narayanan
The entry in [Control Panel] / [Troubleshooting Settings]:[E-mail to recipients] is not reflected if "Additional recipients" was manually changed ie. other recipient added.
So if you want to send the emails for send logs jobs to a particular email specified in mentioned [Control Panel] section, please delete the whole list of recipients currently seen under [Send Logs]/[Notification]:[Additional Recipients] and run send logs job. Then kill the job straight away from Job controller. You'll see then the list of recipients is limited to what you set in [Control Panel]. It will be still used till the list of additional recipients is manually changed within the Send Logs task.
+7- Vaulter
Hello Narayanan,
This is what you are looking for:
Of all the things I've lost, I miss my mind the most
+22- Vaulter
+22- Vaulter
Thanks!
- Vaulter
Customer current Service pack is 11.21.27
Tried to add test@adam.com in troubleshooting settings. It updated in Commvault database and logs also. But it is not replicating in the Send logs mail notification.
I increased debug for EVMGRS to 10:
15256 22f8 05/11 16:14:15 ### CVGlobalParam::getProperty() - fetching for propName [MiniBrandId] 15256 3360 05/11 16:14:15 ### EvExternal::onMsgEventNew() - Message = [Troubleshooting notification Email has been set to [^1%s].] 15256 3360 05/11 16:14:15 ### EvExternal::onMsgEventNew() - Event Args = [] 15256 22f8 05/11 16:14:15 ### CVGlobalParam::setProperty() - setProperty - propName [SendLogsCurrentRecipient] propValue [test@adam.com].
Even changes are reflecting in Commserver Database but not in console. Checked the SQL query in SSMS.
select * from GXGlobalParam where name = 'SendLogsCurrentRecipient' (Ran this query in SSMS)
+22- Vaulter
Open a case with support and share the case number back for tracking. Something is definitely not adding up 
- Vaulter
- Answer
The entry in [Control Panel] / [Troubleshooting Settings]:[E-mail to recipients] is not reflected if "Additional recipients" was manually changed ie. other recipient added.
So if you want to send the emails for send logs jobs to a particular email specified in mentioned [Control Panel] section, please delete the whole list of recipients currently seen under [Send Logs]/[Notification]:[Additional Recipients] and run send logs job. Then kill the job straight away from Job controller. You'll see then the list of recipients is limited to what you set in [Control Panel]. It will be still used till the list of additional recipients is manually changed within the Send Logs task.
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