I have ndmp backup on client that failed in the last evening and it shows me this error :
UpdateIndex failed on MediaAgent - Index files are missing. Job could have earlier run on a different MediaAgent possibly due to a failover(error 14:200)
Also, I checked in this link :https://kb.commvault.com/article/54339
and checked in the environment the space in the index directory and there is 94.85% free in the index directory cache
I added here photos
Thank you
Hello
Is I:\ drive and the folder on the MA accessible? If yes, could you please attempt to restart services on the Media Agent? Please make sure no stale process is running on it, if there is one, please kill it manually and re-try the backup?
If differential still fails, can you run a full backup first and then check the status of differential again?
In the end, do check and share updateindex.log further.
Best,
Rajiv Singal
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