UpdateIndex initialization failed for Oracle db incremental

  • 23 September 2022
  • 4 replies

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Hello All, 

I am getting UpdateIndex initialization failed for  sap for oracle db while schedule backup running incremental and it will failed, when we retriggered it will convert increment backup to full backup and it will complete. please help how to fix the issue


Best answer by Mike Struening RETIRED 27 September 2022, 17:42

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@Sjain can you take a look at the log files and share what you see?

UpdateIndex.log would be a good startm though if that doesn’t have anything for this job ID, then we can check JobManager.log which will show us which process (and therefor log file) we should check.

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22432 4d3c  09/13 20:17:37 1638305 IMAGETABLE(D:\Program Files\Commvault\ContentStore\IndexCache\CV_Index\2\527\1663093032\image) last image 4 is complete
22432 4d3c  09/13 20:17:37 1638305 UPDATEINDEX unable to determine current image number
22432 4d3c  09/13 20:17:37 1638305 UPDATEINDEX initializations for index update failed
22432 4d3c  09/13 20:17:37 1638305 UPDATEINDEX moduleInit called more than once

Userlevel 7
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@Sjain is that all that you see for that job?  We can take a look at the client logs, though knowing how Oracle backups work (and log), it’s probably best if you open a support case directly.

Once you do, can you share the case number so I can track it?


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Case 240416-176 has been open