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Getting an error while accessing the partner university site.

  • 9 January 2024
  • 30 replies
  • 397 views

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Hi,

During my attempt to access the Commvault Partner university site, I ran into an error while logging in.

Best Regards

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Best answer by Chris Hollis 12 January 2024, 01:31

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30 replies

Userlevel 6
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Hi @Tahait 

This is the 2nd time this issue has been reported, I’ve raised this internally and will see what we can do.

Will report back when I know.


Regards,​​​​​​​

Chris 

Userlevel 6
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Hi @Tahait 

I had your password reset, could you please re-try and confirm access?

Regards,

Chris 

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Hi @Chris Hollis 

 

thank you for your replay,

I did change the password from the link received in my email, but unfortunately I got the same error;

 

Best regards

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Hi @Chris Hollis 

Is this the correct link for the partner university:
https://commvault.csod.com/login/render.aspx?id=defaultclp

If yes, I believe that's the main problem because they initially invited me to create an account on it first.

However, after that, they granted me access to the Partner Advantage portal. I suspect there might be a mismatch in the Single Sign-On (SSO) system.

Please note that I'm using the same credentials

 

 

Best regards,

 

Userlevel 6
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Thanks for the feedback @Tahait 

I’ve passed this on and will share feedback as soon as I get it.

Regards,

Chris 

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Thank you Mr @Chris Hollis 

They resolved my issue

Best Regards 

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I am also getting same issue , even tried to reset password , but getting same error as below.

Single-Sign-On Error

An attempt to authenticate using Single-Sign-On has failed. Please contact your network administrator to resolve this malfunction.

Details: Invalid Id 2715045

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I am also getting same error. Please solve the issue.

 

An attempt to authenticate using Single-Sign-On has failed. Please contact your network administrator to resolve this malfunction.

Details: Invalid Id 2837647

Userlevel 6
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@Pankaj Kumar  @Farooq Saleem 

Could you please verify you are using this link: https://partners.commvault.com/apex/PRM_CsodRedirect


Regards,

Chris

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Dear Chris,

I am using same link and using Partner University link from the partner portal. for both options I am getting SSO Error link.

As a work around, I used link https://commvault.csod.com and reset my password, and after that I am able to login into partner university. But the above link and partner university link from the partner portal still throwing SSO error link.

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@Pankaj Kumar  @Farooq Saleem 

Could you please verify you are using this link: https://partners.commvault.com/apex/PRM_CsodRedirect


Regards,

Chris

Thanks Chris , I tried the same also but same error -

An attempt to authenticate using Single-Sign-On has failed. Please contact your network administrator to resolve this malfunction.

Details: Invalid Id 2715045

Userlevel 6
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@Farooq Saleem and @Pankaj Kumar 

Will report this and advise asap.

Regards,

Chris

Userlevel 6
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@Farooq Saleem @Pankaj Kumar 

Please try again for me and let me know if it’s now working?

Regards,

Chris 

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@Chris Hollis I got email that Commvault has reset your Innervault password and ask me to reset my password.

After reset, still facing same SSO Error. 

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same here for me , after reset of the password . same error

An attempt to authenticate using Single-Sign-On has failed. Please contact your network administrator to resolve this malfunction.

Details: Invalid Id 2715045

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Hello Chris ,  I am getting same SSO error , Please help me to fix it . 

 

An attempt to authenticate using Single-Sign-On has failed. Please contact your network administrator to resolve this malfunction.

Details: Invalid Id 2839645

Userlevel 6
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@Farooq Saleem @Pankaj Kumar

 

Received this feedback:

“Should work now and through the below link for both – FYI appears that Farooqs PU account was running under incorrect (old) partner entity, and for Pankay we found a duplicate user account in PU which it seems he created via our customer portal – thus the mismatch and SSO error”

https://partners.commvault.com/apex/PRM_CsodRedirect

@Anil Kumar please verify you are using the above link, if still problematic, reset your password and try again for me.

Regards,

Chris

 

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Thanks Chris, my issue is solved and I am able to access Partner University using the link from the partner portal home page.

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Great that it got fixed for some of you. I’m also facing the same problem. 

The above mentioned https://partners.commvault.com/apex/PRM_CsodRedirect gives me the following error when logging in.

An attempt to authenticate using Single-Sign-On has failed. Please contact your network administrator to resolve this malfunction.

Details: Invalid Id 2733318

Is this the best way to get this fixed? Or who do I need to contact?

Userlevel 6
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@JBrand 

I’ll notify the internal team and get back to you shortly.


Regards,

Chris 

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I am  open Commvault University portal i Show  SSO error please give a solution 

@Chris Hollis   

my email id anil.kumar@itsipl.com  please share login link on this mail id 

Userlevel 6
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@Anil Kumar I’ve flagged this.. 

Just to confirm, does this link work?

https://partners.commvault.com/apex/PRM_CsodRedirect


Regards,

Chris

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@Chris Hollis 

 open you Share URL but Same error Please give the resolution. 

 

 

Userlevel 6
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@Anil Kumar please try now.


Received this reply “Appears he had an end user account created with same mail address which prevented the PU access to be provisioned for his partner user account.”

 

Regards,

Chris

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@Chris Hollis 

 

I am Trying Same Account But till now not working.  showing same error. 

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