Hi,
During my attempt to access the Commvault Partner university site, I ran into an error while logging in.
Best Regards
Best answer by Chris Hollis
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Userlevel 6
+15
- Vaulter
- 326 replies
-
10 January 2024
Hi
This is the 2nd time this issue has been reported, I’ve raised this internally and will see what we can do.
Will report back when I know.
Regards,
Chris
Userlevel 6
+15
- Vaulter
- 326 replies
-
11 January 2024
Hi
I had your password reset, could you please re-try and confirm access?
Regards,
Chris
+1
Hi
thank you for your replay,
I did change the password from the link received in my email, but unfortunately I got the same error;
Best regards
+1
Hi
Is this the correct link for the partner university:
https://commvault.csod.com/login/render.aspx?id=defaultclp
If yes, I believe that's the main problem because they initially invited me to create an account on it first.
However, after that, they granted me access to the Partner Advantage portal. I suspect there might be a mismatch in the Single Sign-On (SSO) system.
Please note that I'm using the same credentials
Best regards,
Userlevel 6
+15
- Vaulter
- 326 replies
-
12 January 2024
- Answer
Thanks for the feedback
I’ve passed this on and will share feedback as soon as I get it.
Regards,
Chris
+1
Thank you Mr
They resolved my issue
Best Regards
I am also getting same issue , even tried to reset password , but getting same error as below.
| Single-Sign-On Error | |
| An attempt to authenticate using Single-Sign-On has failed. Please contact your network administrator to resolve this malfunction. Details: Invalid Id 2715045 | |
+1
I am also getting same error. Please solve the issue.
An attempt to authenticate using Single-Sign-On has failed. Please contact your network administrator to resolve this malfunction.
Details: Invalid Id 2837647
Userlevel 6
+15
- Vaulter
- 326 replies
-
24 January 2024
Could you please verify you are using this link: https://partners.commvault.com/apex/PRM_CsodRedirect
Regards,
Chris
+1
Dear Chris,
I am using same link and using Partner University link from the partner portal. for both options I am getting SSO Error link.
As a work around, I used link https://commvault.csod.com and reset my password, and after that I am able to login into partner university. But the above link and partner university link from the partner portal still throwing SSO error link.
Could you please verify you are using this link: https://partners.commvault.com/apex/PRM_CsodRedirect
Regards,
Chris
Thanks Chris , I tried the same also but same error -
An attempt to authenticate using Single-Sign-On has failed. Please contact your network administrator to resolve this malfunction.
Details: Invalid Id 2715045
Userlevel 6
+15
- Vaulter
- 326 replies
-
25 January 2024
Will report this and advise asap.
Regards,
Chris
Userlevel 6
+15
- Vaulter
- 326 replies
-
25 January 2024
Please try again for me and let me know if it’s now working?
Regards,
Chris
+1
After reset, still facing same SSO Error.
same here for me , after reset of the password . same error
An attempt to authenticate using Single-Sign-On has failed. Please contact your network administrator to resolve this malfunction.
Details: Invalid Id 2715045
+1
Hello Chris , I am getting same SSO error , Please help me to fix it .
An attempt to authenticate using Single-Sign-On has failed. Please contact your network administrator to resolve this malfunction.
Details: Invalid Id 2839645
Userlevel 6
+15
- Vaulter
- 326 replies
-
28 January 2024
Received this feedback:
“Should work now and through the below link for both – FYI appears that Farooqs PU account was running under incorrect (old) partner entity, and for Pankay we found a duplicate user account in PU which it seems he created via our customer portal – thus the mismatch and SSO error”
https://partners.commvault.com/apex/PRM_CsodRedirect
Regards,
Chris
+1
Thanks Chris, my issue is solved and I am able to access Partner University using the link from the partner portal home page.
+1
Great that it got fixed for some of you. I’m also facing the same problem.
The above mentioned https://partners.commvault.com/apex/PRM_CsodRedirect gives me the following error when logging in.
An attempt to authenticate using Single-Sign-On has failed. Please contact your network administrator to resolve this malfunction.
Details: Invalid Id 2733318
Is this the best way to get this fixed? Or who do I need to contact?
Userlevel 6
+15
- Vaulter
- 326 replies
-
1 February 2024
I’ll notify the internal team and get back to you shortly.
Regards,
Chris
+1
I am open Commvault University portal i Show SSO error please give a solution
my email id anil.kumar@itsipl.com please share login link on this mail id
Userlevel 6
+15
- Vaulter
- 326 replies
-
14 March 2024
Just to confirm, does this link work?
https://partners.commvault.com/apex/PRM_CsodRedirect
Regards,
Chris
+1
open you Share URL but Same error Please give the resolution.
Userlevel 6
+15
- Vaulter
- 326 replies
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15 March 2024
Received this reply “Appears he had an end user account created with same mail address which prevented the PU access to be provisioned for his partner user account.”
Regards,
Chris
+1
I am Trying Same Account But till now not working. showing same error.
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