Good morning!
This is Stefano, nice to meet you all!
I have a weird issue with an IntelliSnap backup on a VMware subclient. When Snap Backup starts, if fails after 40 seconds with the error:
“91:44 Error getting datastore list for snap. Possible reason includes virtual machine spread across multiple datastores with multiple vendors.”
and also
“91:488 Unknown error [0] reported from VMInfo for [xxxxxxxxxxxx]. [Unknown VMInfo error [0]]”
I only have 1 datastore so all VMs are on it. I already raised a case with CommVault support and the only solution they provided is to reboot the ESXi host. This is a workaround, not a permanent solution. After the ESXi reboot Snap backup start working again.
Today I have again the issue, and this time I cannot restart the host so easily.. Anybody knows what is happening here?
My infrastructure is:
VMware host: HPE server with ESXi 7.0.3
Media Agent: HPE server with Windows 2022
VMware storage: PURE storage
everything is connected with fibers and connectivity is managed by 2 redundant Brocade SAN switches.
Until 2 days ago Snap Backup was working fine.. it suddenly stopped with no reason, and no changes at all in the infrastructure.
thank you!
Stefano
Best answer by Damian Andre
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