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Can't find a user from my domain


Userlevel 1
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Hi, I have tried to add a user from my domain to the commvault console and I can’t see it in the list, I can see a lot of other users, but not the specific user I’m looking for.

The domain configured correctly

any suggestions? 

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Best answer by Eldan 25 May 2021, 13:36

Quick update, I’ve tried to add the user manually via the web console - great success ! :)

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Userlevel 4
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Are you following these steps to add an external user?
https://documentation.commvault.com/commvault/v11_sp20/article?p=8060_1.htm

 

Otherwise the user will show up after first login attempt.  Typically AD Groups are used for the role assignments since this keeps user management in AD.

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any update on this? I am having the same issue. When I manually type the name in it says, “there is no user with name xxx...”. The account DOES exist in AD

Userlevel 4
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I believe that if you increase the logging level of EvMgrS.log you will be able to see the LDAP query and confirm why it is being filtered. I did just that a while back and thenCV coded in this as a default setting https://documentation.commvault.com/additionalsetting/details?name=%22bShowUsersandGroupsHiddenFromGAL%22&id=6720

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If this is still an issue, please escalate it as a ticket . AD users, even without any login attempt, are searchable.

Userlevel 7
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@Eldan , have you had a chance to review the suggestions here?  Let us know if you still need help.

Userlevel 1
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Hi, I’ve followed the steps, still the same issue

 

Userlevel 7
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@Eldan , I would suggest opening a support case at this point.  Once you do, share the case number with me so we can track the resolution.

Thanks!

Userlevel 1
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Quick update, I’ve tried to add the user manually via the web console - great success ! :)

Userlevel 7
Badge +15

Glad to hear it, thanks!!

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