Solved

Cannot log into cloud.commvault.com

  • 9 September 2021
  • 5 replies
  • 18 views

Badge +1

Hello,

 

I still have this issue

 

Best regards,

Amaral

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Best answer by jmiamaral 14 September 2021, 17:56

Hello,

When i put another user i can introduce the password and it solves the problem. Must be something with the autofill of chrome.

Thank you for your time.

Best regards,

Amaral

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5 replies

Userlevel 7
Badge +19

Hi @jmiamaral , I moved your post to its own topic so we can better track a resolution (and the issue from August 25 was system wide).

What error are you getting when you try to log in?

I just logged in successfully, so the site is up and running.

Thanks!

Badge +1

Hello,

 

When i access the login page to introduce my username, when i press to continue the page automatically returns invalid username or password, but i dont even can introduce the password, only username. 

 

First page

 

second page with error

 

Hope i made myself clear enough so you can understand :)

 

Best regards,

Amaral

Userlevel 7
Badge +19

@jmiamaral , can you try using your full email address?

Badge +1

Hello,

When i put another user i can introduce the password and it solves the problem. Must be something with the autofill of chrome.

Thank you for your time.

Best regards,

Amaral

Userlevel 7
Badge +19

Appreciate it.  I had a feeling you were pulling from autocomplete and had a feeling it was off.

Thanks for confirming!!

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