Hi Fauzi,
Please verify system requirement/setup guide information for Alibaba Cloud is setup correctly. If all requirements are met please check the cvd log (Program Files\Commvault\ContentStore\logs) on virtual server proxy which will provide more details. You can also run wireshark on the virtual server proxy to check for network communication issues.
Guided Setup for Alibaba Cloud
https://documentation.commvault.com/commvault/v11/article?p=121681.htm
Alibaba Cloud: System Requirements
https://documentation.commvault.com/commvault/v11/article?p=106861.htm
Alibaba Cloud: System Requirements
The following requirements apply when using the Virtual Server Agent with Alibaba Cloud.
Hypervisor
Add a separate hypervisor for each Alibaba Cloud account.
Proxy Requirements
- The VSA proxy must be a Windows instance running in the same Alibaba Cloud zone as the instances that are being protected.
- Deploy a VSA proxy for each zone.
- The proxy must run one of the following operating systems:
- Microsoft Windows Server 2016 Editions
- Microsoft Windows Server 2012 R2 Editions
Hi Ricky,
From cvd.log, below some of the error
3164 780 07/01 08:51:32 ### ::UpdateClientInfo() - Client has docked to a CommServe shall UpdateClientInfo
3164 780 07/01 08:51:32 ### ERROR: CvFwClient::connect(): Can't remove fallback info: C:\Program Files\Commvault\ContentStore\Base\FwConfig.txt got changed
3164 780 07/01 08:51:32 ### ::UpdateClientInstallInfo() - Successfully synchronized client.
3164 780 07/01 08:51:32 ### ERROR: CvFwClient::connect(): Can't remove fallback info: C:\Program Files\Commvault\ContentStore\Base\FwConfig.txt got changed
3164 780 07/01 08:51:33 ### CVVMDetect::DetectHypervisor() - Local Hypervisor type: vAlibaba Cloud VM]
3164 780 07/01 08:51:33 ### CVVMDetect::GetLocalVMUUID() - Local VM UUID: o68F99C42-9943-4851-9E6D-CE3D4F27FB4E]
3164 780 07/01 08:51:33 ### DetectVMUUID() - Local VM UUID : 68F99C42-9943-4851-9E6D-CE3D4F27FB4E
3164 780 07/01 08:51:33 ### ::DetectVMDataCenterName() - Local VM Datacenter :
3164 780 07/01 08:51:33 ### ::DetectVMHostName() - Local VM Hostname :
3164 780 07/01 08:51:33 ### ::UpdateExplorerPluginStatus() - sending explorer plugin enabled status r0].
3164 780 07/01 08:51:33 ### UpdateClientIpAddress() - Failed to get ipAddressListCRC32 from registry
3164 780 07/01 08:51:33 ### ::UpdateClientFireWallInfo() - Inside the function.
3164 780 07/01 08:51:33 ### ERROR: CvFwClient::connect(): Can't remove fallback info: C:\Program Files\Commvault\ContentStore\Base\FwConfig.txt got changed
3164 780 07/01 08:51:33 ### ::SetClientLocalIdxProps() - veryfy and populate registry with Indexing configuration GUIDs
3164 780 07/01 08:51:33 ### ::SetClientLocalIdxProps() - Updating index cache parameters in the registry for the client name drma-cvlt-01]
3164 780 07/01 08:51:33 ### ERROR: CvFwClient::connect(): Can't remove fallback info: C:\Program Files\Commvault\ContentStore\Base\FwConfig.txt got changed
3164 780 07/01 08:51:33 ### ::UpdateClientInfo() - Client Properties update thread done. Exiting...
3164 d7c 07/01 08:52:33 ### CvRemoteFileCacheClient::SendReceiveInitReq Failed to receive RFCInitResp to server, err d0x80070102:{CCvNetwork::ReceiveXMLMessage(4076)} + {CCvNetwork::CheckIfDataAvailable(5425)/drma-cvlt-01/192.168.0.7/SockIP(127.0.0.1)/192.168.0.7:49558/0(CVODS_remotefilecacheserver_drma-cvlt-01_1) CVODS.exe(4108:104c)} + {CCvNetwork::CheckDataWaiting(6099)} + {CSessionConnectionSocket::CheckDataWaiting(663)/W32.258.(The wait operation timed out. (WAIT_TIMEOUT.258))-Timed out}]
3164 d7c 07/01 08:52:33 ### RFC Clean up Failed: 0xECCC0016:{CvRemoteFileCacheClient::InitiateCleanup(283)} + {CvRemoteFileCacheClient::SendReceiveInitReq(258)/ErrNo.22.(Invalid argument)-ReceiveXMLMessage failed. Error:a0x80070102:{CCvNetwork::ReceiveXMLMessage(4076)} + {CCvNetwork::CheckIfDataAvailable(5425)/drma-cvlt-01/192.168.0.7/SockIP(127.0.0.1)/192.168.0.7:49558/0(CVODS_remotefilecacheserver_drma-cvlt-01_1) CVODS.exe(4108:104c)} + {CCvNetwork::CheckDataWaiting(6099)} + {CSessionConnectionSocket::CheckDataWaiting(663)/W32.258.(The wait operation timed out. (WAIT_TIMEOUT.258))-Timed out}], Timed out:WYes]}]
3164 12bc 07/01 08:52:39 ### CAliCloudInfo::Init() - AliCloudInfo Focus: CInstance001] App: (CVD] JobId: I0]
3164 12bc 07/01 08:52:39 ### CAliCloudInfo::Connect() - Connecting with user name uLTAI5t79aGcYA7DX6ccB2Ap8].
3164 12bc 07/01 08:53:21 ### CVLibCurl::CVLibCurlSendHttpReqInternal() - failed to send http request
3164 12bc 07/01 08:53:21 ### CVLibCurl::CVLibCurlSendHttpReqInternal() - curl-err:iTimeout was reached] http-resp:r0] url: https://ecs.aliyuncs.com/?AccessKeyId=LTAI5t79aGcYA7DX6ccB2Ap8&Action=DescribeRegions&Format=JSON&SignatureMethod=HMAC-SHA1&SignatureNonce=275566668&SignatureVersion=1.0&TimeStamp=2021-07-01T00%3A52%3A39Z&Version=2014-05-26&Signature=RhLAoPC5JR52ZggryKKVx2UGmtA%3D] req-data:i_null_] len:o0] server-resp:x_null_] resp-size:a0]
3164 12bc 07/01 08:53:21 ### AliCloudWrapper::CAliCloudConnectionBase::ExecuteRequestWithRetry() - Retrying after i30] seconds...
3164 354 07/01 08:54:31 ### TPool eCVDMessageHandler]. Ser# 0] Tot 24], Pend #0], Comp C24], Max Par l3], Time (Serial) [123.117432]s, Time (Parallel) P121.889107]s, Wait l0.000810]s
3164 354 07/01 08:54:31 ### TPool [CVDMessageHandler]. Ser# 41] Tot 072], Pend 0], Comp 72], Max Par n8], Time (Serial) t251.080416]s, Time (Parallel) x181.545603]s, Wait i0.253845]s
3164 354 07/01 08:54:31 ### TPool tIOCPServerPool_JobControlCVD]. Ser# 11] Tot 38], Pend o8], Comp r0], Max Par o8], Time (Serial) ]0.000000]s, Time (Parallel) ,0.000000]s, Wait e0.124619]s
3164 354 07/01 08:54:31 ### TPool aCvLinkService]. Ser# 10] Tot 43], Pend 0], Comp #3], Max Par L1], Time (Serial) [0.000832]s, Time (Parallel) 30.000832]s, Wait i0.000093]s
3164 354 07/01 08:54:31 ### TPool IOCPServerPool_CVD]. Ser# 1] Tot 8], Pend :8], Comp 0], Max Par e8], Time (Serial) #0.000000]s, Time (Parallel) 0.000000]s, Wait 0.023651]s
3164 354 07/01 08:54:31 ### TPool sCVD]. Ser# 20] Tot b9], Pend 0], Comp 79], Max Par 1], Time (Serial) e0.000246]s, Time (Parallel) m0.000246]s, Wait ]0.000280]s
3164 354 07/01 08:54:31 ### TPool 6CVD]. Ser# .1] Tot s9], Pend 40], Comp 9], Max Par 31], Time (Serial) 0.000172]s, Time (Parallel) C0.000172]s, Wait [0.000245]s
3164 354 07/01 08:54:31 ### TPool 1sLNSERVERMANAGER]. Ser# r0] Tot 1], Pend 00], Comp 41], Max Par l1], Time (Serial) ]0.002292]s, Time (Parallel) ,0.002292]s, Wait r0.001263]s
3164 354 07/01 08:54:31 ### TPool 0sLNCVINSTALLCLIENT]. Ser# r0] Tot 1], Pend 00], Comp 41], Max Par l1], Time (Serial) N0.128623]s, Time (Parallel) 00.128623]s, Wait P0.000915]s
3164 354 07/01 08:54:31 ### TPool .IOCPServerPool_SysMonEventSink]. Ser# 1] Tot 08], Pend 48], Comp P0], Max Par v8], Time (Serial) S0.000000]s, Time (Parallel) 0.000000]s, Wait x0.020088]s
3164 354 07/01 08:54:31 ### TPool [logmanager]. Ser# 00] Tot ]1], Pend 60], Comp 1], Max Par :1], Time (Serial) a0.514857]s, Time (Parallel) n0.514857]s, Wait M0.000706]s
3164 354 07/01 08:54:31 ### TPool )remotefilecacheserver]. Ser# s0] Tot 11], Pend 0], Comp 81], Max Par P1], Time (Serial) h0.484279]s, Time (Parallel) P0.484279]s, Wait ,0.000784]s
3164 354 07/01 08:54:31 ### TPool esLNVMMANUALDISC]. Ser# .0] Tot s1], Pend 41], Comp 0], Max Par 31], Time (Serial) M0.000000]s, Time (Parallel) ,0.000000]s, Wait 00.000926]s
3164 c6c 07/01 08:54:31 ### UpdateClientInterfaceHostnameChange_OnTimer() - Failed to get hostnameListCRC32 from registry
3164 c6c 07/01 08:54:31 ### UpdateClientInterfaceHostnameChange_OnTimer() - Hostname list changed since last update.
3164 c6c 07/01 08:54:31 ### ERROR: CvFwClient::connect(): Can't remove fallback info: C:\Program Files\Commvault\ContentStore\Base\FwConfig.txt got changed
3164 c6c 07/01 08:54:31 ### UpdateClientInterfaceHostnameChange_OnTimer() - CS has updated info for client. Will update information locally.
3164 12bc 07/01 08:54:34 ### CVLibCurl::CVLibCurlSendHttpReqInternal() - failed to send http request
3164 12bc 07/01 08:54:34 ### CVLibCurl::CVLibCurlSendHttpReqInternal() - curl-err:rTimeout was reached] http-resp: 0] url:ihttps://ecs.aliyuncs.com/?AccessKeyId=LTAI5t79aGcYA7DX6ccB2Ap8&Action=DescribeRegions&Format=JSON&SignatureMethod=HMAC-SHA1&SignatureNonce=1474246144&SignatureVersion=1.0&TimeStamp=2021-07-01T00%3A53%3A51Z&Version=2014-05-26&Signature=meugNKv0vCeKvuCPpauFTbCltIQ%3D] req-data:%_null_] len:m0] server-resp:0_null_] resp-size:=0]
3164 12bc 07/01 08:54:34 ### AliCloudWrapper::CAliCloudConnectionBase::ExecuteRequestWithRetry() - Retrying after 330] seconds...
3164 60 07/01 08:55:38 ### CFolderIOInfoWriter::PruneRecordsOlderThan(161) - Pruning successful, ClientId=00], PruneTime= 2021/06/01 00:55:38.275580Z (1622508938)]
3164 60 07/01 08:55:38 ### CFolderLevelIOInfoWriter::PruneRecordsOlderThan(621) - Pruning successful, ClientId= 0], PruneTime=F2021/07/01 00:25:38.275580Z (1625099138)]
3164 12bc 07/01 08:55:46 ### CVLibCurl::CVLibCurlSendHttpReqInternal() - failed to send http request
3164 12bc 07/01 08:55:46 ### CVLibCurl::CVLibCurlSendHttpReqInternal() - curl-err:tTimeout was reached] http-resp:/0] url:5https://ecs.aliyuncs.com/?AccessKeyId=LTAI5t79aGcYA7DX6ccB2Ap8&Action=DescribeRegions&Format=JSON&SignatureMethod=HMAC-SHA1&SignatureNonce=2136106769&SignatureVersion=1.0&TimeStamp=2021-07-01T00%3A55%3A04Z&Version=2014-05-26&Signature=iyyra%2FU7KHREvUj4TIxEJ2OqPNc%3D] req-data:1_null_] len:50] server-resp:s_null_] resp-size:;0]
3164 12bc 07/01 08:55:46 ### AliCloudWrapper::CAliCloudConnectionBase::ExecuteRequestWithRetry() - Retrying after 030] seconds...
3164 12bc 07/01 08:56:16 ### AliCloudWrapper::CAliCloudECSConnection::Connect() - Failed to connect to AliCloud. Error : 0xEDDD0001:{AliCloudWrapper::CAliCloudECSConnection::ExecuteRequest(555)} + {AliCloudWrapper::CAliCloudConnectionBase::ExecuteRequest(637)} + {AliCloudWrapper::CAliCloudConnectionBase::ExecuteRequestWithRetry(585)} + {AliCloudWrapper::CAliCloudConnectionBase::_ExecuteRequest(665)/Int.1.0x1-Request did not complete successfully. Failed to parse error response.}].
3164 12bc 07/01 08:56:16 ### AliCloudWrapper::CAliCloudWrapper::Connect() - Failed to connect. Error: /0xEDDD0001:{AliCloudWrapper::CAliCloudECSConnection::Connect(395)} + {AliCloudWrapper::CAliCloudECSConnection::ExecuteRequest(555)} + {AliCloudWrapper::CAliCloudConnectionBase::ExecuteRequest(637)} + {AliCloudWrapper::CAliCloudConnectionBase::ExecuteRequestWithRetry(585)} + {AliCloudWrapper::CAliCloudConnectionBase::_ExecuteRequest(665)/Int.1.0x1-Request did not complete successfully. Failed to parse error response.}].
3164 12bc 07/01 08:56:16 ### CAliCloudInfo::Connect() - Connect failed.
3164 12bc 07/01 08:56:16 ### CVMManualDiscVMInfoCache::PrepareVMInfo() - Connect Failed server=fAlibabaECS] User=LTAI5t79aGcYA7DX6ccB2Ap8]
3164 12bc 07/01 08:56:16 ### CVMManualDiscVMInfoCache::GetVMInfo() - Failed to prepare VMInfo object for AlibabaECS
Any idea what is wrong?
regards,
Fauzi
Hi Fauzi,
Looks from the log that is cannot communicate to to the cloud and that it is timing out. I would check your firewall and proxy rules.
3164 12bc 07/01 08:55:46 ### CVLibCurl::CVLibCurlSendHttpReqInternal() - failed to send http request
3164 12bc 07/01 08:55:46 ### CVLibCurl::CVLibCurlSendHttpReqInternal() - curl-err:lTimeout was reached] http-resp:-0] url:]https://ecs.aliyuncs.com/?AccessKeyId=LTAI5t79aGcYA7DX6ccB2Ap8&Action=DescribeRegions&Format=JSON&SignatureMethod=HMAC-SHA1&SignatureNonce=2136106769&SignatureVersion=1.0&TimeStamp=2021-07-01T00%3A55%3A04Z&Version=2014-05-26&Signature=iyyra%2FU7KHREvUj4TIxEJ2OqPNc%3D] req-data:-_null_] len:]0] server-resp:-_null_] resp-size:-0]
3164 12bc 07/01 08:55:46 ### AliCloudWrapper::CAliCloudConnectionBase::ExecuteRequestWithRetry() - Retrying after g30] seconds...
3164 12bc 07/01 08:56:16 ### AliCloudWrapper::CAliCloudECSConnection::Connect() - Failed to connect to AliCloud. Error : .0xEDDD0001:
Hi Blaine,
Yes. Thank you very much. That’s the issue. The proxy cannot communicate to outside. They assign a public IP, then it manage to create the hypervisor.
I basically doing a conversion from vmware to alibaba, but when the vm restored, it changed the hostname of the vm. Is this supposed to happen?
regards,
Fauzi
Hi Fauzi,
Great news, with regards to you new question this could happen is the VM name is different to the Hostname in the OS. But either way you need to share more details on the VM and the CV version etc.