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Commvault backup fail error code 19:857 and reason Unknown VMInfo Error

  • July 14, 2022
  • 4 replies
  • 3283 views

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 Commvault backup job fail and reason VMInfo unknown error. v11

 

Best answer by Jos Meijer

Hi Tin Ko,

Does this error occur on every VM or just one?

Most often this error code is a result of not getting the information needed from the hypervisor level, but to be sure more context is needed.

Please consult the vsbkp.log on the virtual server agent to retrieve more information.

4 replies

Onno van den Berg
Community All Star
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What do you expect from the community??? In all honesty but if I was a moderator than I would have removed your post @Tinko. If you want some tips/feedback than please add more information or open a ticket but I do hope you handover more information then what you shared in this post.


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  • Author
  • Novice
  • July 14, 2022

ok bro. plz remove my topic.

 


Jos Meijer
Community All Star
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  • Community All Star
  • Answer
  • July 14, 2022

Hi Tin Ko,

Does this error occur on every VM or just one?

Most often this error code is a result of not getting the information needed from the hypervisor level, but to be sure more context is needed.

Please consult the vsbkp.log on the virtual server agent to retrieve more information.


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  • Author
  • Novice
  • July 14, 2022

Hi,
Most of VM occur like this for backup schedule by incremental.
Yes, I’ll check on vsdbkp.log.

Thz