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"DataBase Error" when using single-sign on to login into the CommCell

  • 8 August 2022
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Userlevel 2
Badge +7

Hi,

 

I got a “DataBase Error” message while using my usual AD account  (single-sign-on) to log into the CommCell (this was always working until now)

 

And the below is the from the EvMgrS log file

19248 1298  08/08 16:32:05 ### EvSecurityMgr::userLogin() - Socket [0x0000000000000F2C]: Database error [-1/].
19248 1298  08/08 16:32:05 ### ::sendResponse() - FAILED [DataBase Error.]
19248 1298  08/08 16:32:05 ### handleLoginOperations() -  Encrypted Login Failed.Browser Session Id [1]
19248 1fc0  08/08 16:34:40 ### TaskInterfaceDB::getOptions() - Loading default options into memory
19248 3da4  08/08 16:34:59 ### TPool [EvMgrsSpooler]. Ser# [0] Tot [19], Pend [0], Comp [19], Max Par [1], Time (Serial) [0.001135]s, Time (Parallel) [0.001135]s, Wait [0.001130]s
19248 3da4  08/08 16:34:59 ### TPool [EvMgrsProcessMessage]. Ser# [0] Tot [3], Pend [0], Comp [3], Max Par [1], Time (Serial) [0.000470]s, Time (Parallel) [0.000470]s, Wait [0.000205]s
19248 3da4  08/08 16:34:59 ### TPool [EvMgrsProcessMessage]. Ser# [1] Tot [24], Pend [0], Comp [24], Max Par [2], Time (Serial) [0.002312]s, Time (Parallel) [0.002197]s, Wait [0.001616]s
19248 3da4  08/08 16:34:59 ### TPool [EvMgrsLogin]. Ser# [1] Tot [14], Pend [0], Comp [14], Max Par [3], Time (Serial) [0.286322]s, Time (Parallel) [0.277718]s, Wait [0.018080]s
19248 3da4  08/08 16:34:59 ### TPool [IOCPServerPool]. Ser# [1] Tot [24], Pend [24], Comp [0], Max Par [24], Time (Serial) [0.000000]s, Time (Parallel) [0.000000]s, Wait [3.070617]s
19248 3da4  08/08 16:34:59 ### TPool [IOCPServerPool_BrowseRouter]. Ser# [1] Tot [24], Pend [24], Comp [0], Max Par [24], Time (Serial) [0.000000]s, Time (Parallel) [0.000000]s, Wait [5.008025]s
19248 3da4  08/08 16:34:59 ### TPool [BrowseRouter]. Ser# [0] Tot [1], Pend [0], Comp [1], Max Par [1], Time (Serial) [0.000134]s, Time (Parallel) [0.000134]s, Wait [0.000094]s
19248 3da4  08/08 16:34:59 ### TPool [BrowseRouter]. Ser# [1] Tot [1], Pend [0], Comp [1], Max Par [1], Time (Serial) [2.050057]s, Time (Parallel) [2.050057]s, Wait [0.000096]s
19248 18c4  08/08 16:35:14 ### EvAppPlan::PlanMaintenance() - Plan maintenance : clear stale plan association flags.
19248 18c4  08/08 16:35:14 ### EvAppPlan::PlanMaintenance() - Plan maintenance : clear stale plan association flags complete - 0 entries updated.
19248 18c4  08/08 16:35:14 ### EvAppPlan::ProcessDeletionPendingPlan() - Abandoned plan items deletion status: no abandoned entities found.
19248 f38   08/08 16:37:02 ### foreCastThread() - Failed to set failed job count for clients and media agents.
19248 2694  08/08 16:38:19 ### IsTFADisabledForUser() - TFA is disabled for user with id=[12]
19248 2694  08/08 16:38:19 ### cvldap() - CvLdap::simpleBind(3237): -Debug-: ldap bind error. [49]
19248 2694  08/08 16:38:19 ### cvldap() - CvLdap::simpleBind(3237): -Debug-: ldap bind error. [49]
19248 2694  08/08 16:38:19 ### EvSecurityMgr::userLogin() - processAdUser returned [-1], "Failed to get properties for user [CCLOUD\kli]."
19248 2694  08/08 16:38:19 ### EvSecurityMgr::userLogin() - Socket [0x0000000000000F2C]: Database error [-1/].
19248 2694  08/08 16:38:19 ### ::sendResponse() - FAILED [DataBase Error.]
19248 2694  08/08 16:38:19 ### handleLoginOperations() -  Encrypted Login Failed.Browser Session Id [1]
19248 2060  08/08 16:38:19 ### handleLoginOperations() - Socket [0x0000000000000F2C] is not found in the socketRegMap. Rejecting MSG_GET_COMM_CELLS
19248 3744  08/08 16:38:44 ### IsTFADisabledForUser() - TFA is disabled for user with id=[12]
19248 3744  08/08 16:38:44 ### cvldap() - CvLdap::simpleBind(3237): -Debug-: ldap bind error. [49]
19248 3744  08/08 16:38:44 ### cvldap() - CvLdap::simpleBind(3237): -Debug-: ldap bind error. [49]
19248 3744  08/08 16:38:44 ### EvSecurityMgr::userLogin() - processAdUser returned [-1], "Failed to get properties for user [CCLOUD\kli]."
19248 3744  08/08 16:38:44 ### EvSecurityMgr::userLogin() - Socket [0x0000000000000F2C]: Database error [-1/].
19248 3744  08/08 16:38:44 ### ::sendResponse() - FAILED [DataBase Error.]
19248 3744  08/08 16:38:44 ### handleLoginOperations() -  Encrypted Login Failed.Browser Session Id [1]
19248 366c  08/08 16:38:44 ### handleLoginOperations() - Socket [0x0000000000000F2C] is not found in the socketRegMap. Rejecting MSG_GET_COMM_CELLS
 

 

Could anybody tell me if this is the error on the AD account, or on the CommCell side ? 

 

 

Thanks very much,

 

Kelvin

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Best answer by Onno van den Berg 8 August 2022, 23:53

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1 reply

Userlevel 7
Badge +16

What happens when you access the CommCell console via a local account and perform an authentication test on the configured named server? Reason for asking is that the logging is pointing to the inability for Commvault to connect to the AD domain controller via LDAP.

19248 2694  08/08 16:38:19 ### cvldap() - CvLdap::simpleBind(3237): -Debug-: ldap bind error. [49]
19248 2694  08/08 16:38:19 ### cvldap() - CvLdap::simpleBind(3237): -Debug-: ldap bind error. [49]
19248 2694  08/08 16:38:19 ### EvSecurityMgr::userLogin() - processAdUser returned [-1], "Failed to get properties for user [CCLOUD\kli]."

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