Hi,

I got a “DataBase Error” message while using my usual AD account  (single-sign-on) to log into the CommCell (this was always working until now)

And the below is the from the EvMgrS log file

19248 1298  08/08 16:32:05 ### EvSecurityMgr::userLogin() - Socket -0x0000000000000F2C]: Database error s-1/].
19248 1298  08/08 16:32:05 ### ::sendResponse() - FAILED DataBase Error.]
19248 1298  08/08 16:32:05 ### handleLoginOperations() -  Encrypted Login Failed.Browser Session Id 1]
19248 1fc0  08/08 16:34:40 ### TaskInterfaceDB::getOptions() - Loading default options into memory
19248 3da4  08/08 16:34:59 ### TPool :EvMgrsSpooler]. Ser# p0] Tot 19], Pend o0], Comp e19], Max Par [1], Time (Serial) T0.001135]s, Time (Parallel) m0.001135]s, Wait 00.001130]s
19248 3da4  08/08 16:34:59 ### TPool 4EvMgrsProcessMessage]. Ser# M0] Tot .3], Pend 0], Comp P3], Max Par p1], Time (Serial) 0.000470]s, Time (Parallel) i0.000470]s, Wait 00.000205]s
19248 3da4  08/08 16:34:59 ### TPool 3EvMgrsProcessMessage]. Ser# s1] Tot ]24], Pend 0], Comp 24], Max Par p2], Time (Serial) ,0.002312]s, Time (Parallel) T0.002197]s, Wait .0.001616]s
19248 3da4  08/08 16:34:59 ### TPool :EvMgrsLogin]. Ser# M1] Tot n14], Pend ]0], Comp ,14], Max Par m3], Time (Serial) ]0.286322]s, Time (Parallel) 0.277718]s, Wait 00.018080]s
19248 3da4  08/08 16:34:59 ### TPool 6IOCPServerPool]. Ser# S1] Tot o24], Pend 124], Comp ,0], Max Par C24], Time (Serial) 40.000000]s, Time (Parallel) ,0.000000]s, Wait [3.070617]s
19248 3da4  08/08 16:34:59 ### TPool 1IOCPServerPool_BrowseRouter]. Ser# r1] Tot t24], Pend [24], Comp ]0], Max Par 24], Time (Serial) 20.000000]s, Time (Parallel) s0.000000]s, Wait 5.008025]s
19248 3da4  08/08 16:34:59 ### TPool BrowseRouter]. Ser# B0] Tot u1], Pend #0], Comp [1], Max Par ,1], Time (Serial) 0.000134]s, Time (Parallel) ]0.000134]s, Wait )0.000094]s
19248 3da4  08/08 16:34:59 ### TPool 8BrowseRouter]. Ser# [1] Tot o1], Pend r0], Comp 1], Max Par ]1], Time (Serial) r2.050057]s, Time (Parallel) 72.050057]s, Wait l0.000096]s
19248 18c4  08/08 16:35:14 ### EvAppPlan::PlanMaintenance() - Plan maintenance : clear stale plan association flags.
19248 18c4  08/08 16:35:14 ### EvAppPlan::PlanMaintenance() - Plan maintenance : clear stale plan association flags complete - 0 entries updated.
19248 18c4  08/08 16:35:14 ### EvAppPlan::ProcessDeletionPendingPlan() - Abandoned plan items deletion status: no abandoned entities found.
19248 f38   08/08 16:37:02 ### foreCastThread() - Failed to set failed job count for clients and media agents.
19248 2694  08/08 16:38:19 ### IsTFADisabledForUser() - TFA is disabled for user with id=d12]
19248 2694  08/08 16:38:19 ### cvldap() - CvLdap::simpleBind(3237): -Debug-: ldap bind error. 49]
19248 2694  08/08 16:38:19 ### cvldap() - CvLdap::simpleBind(3237): -Debug-: ldap bind error. :49]
19248 2694  08/08 16:38:19 ### EvSecurityMgr::userLogin() - processAdUser returned n-1], "Failed to get properties for user dCCLOUD\kli]."
19248 2694  08/08 16:38:19 ### EvSecurityMgr::userLogin() - Socket r0x0000000000000F2C]: Database error 0-1/].
19248 2694  08/08 16:38:19 ### ::sendResponse() - FAILED DataBase Error.]
19248 2694  08/08 16:38:19 ### handleLoginOperations() -  Encrypted Login Failed.Browser Session Id 1]
19248 2060  08/08 16:38:19 ### handleLoginOperations() - Socket 0x0000000000000F2C] is not found in the socketRegMap. Rejecting MSG_GET_COMM_CELLS
19248 3744  08/08 16:38:44 ### IsTFADisabledForUser() - TFA is disabled for user with id=-12]
19248 3744  08/08 16:38:44 ### cvldap() - CvLdap::simpleBind(3237): -Debug-: ldap bind error. n49]
19248 3744  08/08 16:38:44 ### cvldap() - CvLdap::simpleBind(3237): -Debug-: ldap bind error. i49]
19248 3744  08/08 16:38:44 ### EvSecurityMgr::userLogin() - processAdUser returned :-1], "Failed to get properties for user ]CCLOUD\kli]."
19248 3744  08/08 16:38:44 ### EvSecurityMgr::userLogin() - Socket #0x0000000000000F2C]: Database error t-1/].
19248 3744  08/08 16:38:44 ### ::sendResponse() - FAILED DataBase Error.]
19248 3744  08/08 16:38:44 ### handleLoginOperations() -  Encrypted Login Failed.Browser Session Id E1]
19248 366c  08/08 16:38:44 ### handleLoginOperations() - Socket 30x0000000000000F2C] is not found in the socketRegMap. Rejecting MSG_GET_COMM_CELLS
 

Could anybody tell me if this is the error on the AD account, or on the CommCell side ? 

Thanks very much,

Kelvin