Question

problem for download PR2022E (11.28.24/32/33/34)

  • 23 November 2022
  • 7 replies
  • 50 views

Badge +1

Hello the community,

 

Since last week, i’m trying to download the last plateform release with the last HPk.

When i download from the commserv i have an error with a .py which haven’t the good checksum

\SP28_4489590_R1081\Windows\ThirdParty\Python\x64\Lib\installpythonmodules.py] has different checksum [1362643267] than the expected one [1248360684].

 

I also try to made a package from the installer on my computer and kaspersky have detected a virus in a file :
 

Nom: UDS:DangerousObject.Multi.Generic

Exactitude: Exactement

Niveau de menace: Élevé

Type d'objet: Fichier

Nom de l'objet: CvEdgeMonitor.exe

Chemin de l'objet: ...\Downloads\Commvault_Maintenance_11_28_32_WinX64\BinaryPayload\CvEdgeMonitor.exe.zip//

SHA256: A869B4A2B2559E00A2D773D7FA987AC0DBF0653506EA6667791AAC21949919F5

MD5: F0D0133E1735F5F48A9BC00CF6857403

Raison: Protection Cloud

 

Is there someone else with this problems ?


7 replies

Userlevel 4
Badge +10

Hello @SébastienV 

If the checksum doesn’t match, I would suspect something is happening to the files as its being downloaded. Since Kaspersky is already flagging files as Virus\Malware when doing the local package I would suspect it is also to blame with the download.

Can you implement our AV exclusions and see if the issue persists?

Recommended Antivirus Exclusions for Windows - https://documentation.commvault.com/11.23/expert/8665_recommended_antivirus_exclusions_for_windows.html

 

Thank you,
Collin

Userlevel 4
Badge +9

Hi @SébastienV 

 

It seems your antivirus is considering this file to be malicious, potentially because it suspects an exe within a zip to be suspicious. If this is obtained via ma.commvault.com or store.commvault.com you can rest assured this is a trusted file.

I am attempting to reproduce your download issue using the latest bootstrapper from the store, in the interim you can also try downloading the complete media kit.
https://cloud.commvault.com/webconsole/softwarestore/#!/130/729/23875

Badge +1

Hello

I tried to download from a serveur which has the commvault exclusion in place from kasperky, it is good for the virus because the files are not scan, this is a very good method for hidding a problem ^^

 

But i still have the problem :

26116 12    11/24 12:17:17 ### ### ### - Adding CVWebPatchStatus package as dependency to Commserver/WebServer for preupgrade checks during upgrade\update installation
26116 12    11/24 12:17:17 ### ### ### - Téléchargement de fichiers pour WinX64 ...
26116 11    11/24 12:17:17 ### ### ### - Download URL:[https://downloadcenter.commvault.com/CVMedia/11.0.0/BUILD80/SP28_4489590_R1081/Windows/], NumberOfDownloadStreams:[3]
26116 18    11/24 12:20:48 ### ### ### - Checksum [1362643267] of the file [D:\Sources\11.28.34\WinX64\ThirdParty\Python\x64\Lib\installpythonmodules.py] doesn't match with the expected checksum [1248360684].
26116 18    11/24 12:20:48 ### ### ### - Checksum [1362643267] of the file [D:\Sources\11.28.34\WinX64\ThirdParty\Python\x64\Lib\installpythonmodules.py] doesn't match with the expected checksum [1248360684].
26116 18    11/24 12:20:48 ### ### ### - Checksum [1362643267] of the file [D:\Sources\11.28.34\WinX64\ThirdParty\Python\x64\Lib\installpythonmodules.py] doesn't match with the expected checksum [1248360684].
26116 18    11/24 12:20:48 ### ### ### - Error: Failed to download file: [D:\Sources\11.28.34\WinX64\ThirdParty\Python\x64\Lib\installpythonmodules.py], download URL: [https://downloadcenter.commvault.com/CVMedia/11.0.0/BUILD80/SP28_4489590_R1081/Windows/ThirdParty/Python/x64/Lib/installpythonmodules.py?__cv__=1669290648_0a06ffbb472a2d3350e0916be3eaea98]
26116 12    11/24 12:21:13 ### ### ### - Error: Could not download files:

Userlevel 6
Badge +16

Are you downloading via an internet proxy?
I have seen multiple environments which are having download issues because of issues on the internet proxy.

Badge +1

i don’t use any proxy …
i download from this link to : https://cloud.commvault.com/webconsole/softwarestore/#!/130/729/23875 and tryed to upgrade but it fails with error : Error: Impossible d'installer PythonModules avec le code d'erreur  0x8007000

 

Userlevel 4
Badge +10

Hello @SébastienV 

I would suggest that if Kaspersky is generating alerts about Commvault files, then exclusions are not in place.

Can you try downloading and generating the custom package on a machine that does not have Kaspersky installed?

 

Thank you,
Collin

Badge +1

yes this is what i do this morning

 

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