Hi Community,For those who use our ContentStore Mailbox (SMTP Journal Solution) with M365, please note that we are seeing a spike in support incidents being raised due to either mail not being received or cleanup jobs not actually processing any mail. In each instance so far, we have determined that the reason for this is due to the SMTP access nodes still having TLS 1.0 and 1.1 enabled (these protocols were flagged for deprecation by MSFT a few years ago however official rollout appears to be happening now).As per this article: https://documentation.commvault.com/commvault/v11_sp20/article?p=28943.htm we recommend that TLS 1.2 be enabled and these legacy protocols be disabled in order for the agent to work correctly. You will need to ensure that your environment supports TLS 1.2 / apply the necessary MSFT updates in your environment to achieve this.You can validate if this problem is impacting you by viewing the Exchange Send Connector logs (default location: %ExchangeInstallPath%Tran
Hi Community,With the current Microsoft outage affecting various O365 platforms (refer to: https://status.office365.com/), please be aware that you may be experiencing issues within your environment. As a result of this outage, some of our support systems are impacted and if you’ve raised a new support incident, you may be delayed in receiving a reply. We sincerly apologize in advance for this inconvenience and we will update you once we’ve confirmed our systems are back online and operational. For now, please feel free to raise any technical questions or concerns in the community.
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